IT Service Delivery Manager at Leidos

Description

The Defense Enclave Services (DES) contract provides Information Technology (IT) Operations and Maintenance O&M), network modernization, and migration services for the Defense Information Systems Agency (DISA) to deliver a single digital enterprise that establishes a modern infrastructure foundation and unified architecture required to deliver cohesive combat support capabilities to the warfighter.

CLEARANCE REQUIREMENT:

• Must hold an active Secret clearance prior to start. (US Citizenship required)

PRIMARY RESPONSIBILITIES:

• Must be willing to be onsite at DISA Headquarters (Fort Meade, MD) 3+ days per week

• Oversee the planning, execution, and optimization of IT services to ensure they meet business objectives and customer expectations.

• Proactively identify and address potential service disruptions to minimize their impact on the business.

• Collaborate with business stakeholders and senior government personnel to understand service needs and ensure that IT services align with their objectives.

• Manage and optimize the performance of IT infrastructure components, including servers, storage, networking, and security systems.

• Lead a team of front-line managers chartered with 24/7 NOC, compute/cloud/storage, and LAN transport

• Monitor and analyze incident and problem management data to identify trends and root causes and implement corrective actions to prevent future occurrences.

• Continuously evaluate and improve the service delivery process to enhance customer satisfaction and operational efficiency.

• Ensure the security and integrity of domain services infrastructure.

• Coordinate with other IT teams to ensure seamless integration of domain services.

• Manage the change management process to ensure that changes to IT infrastructure are implemented effectively and with minimal disruption.

• Provide technical leadership and guidance to infrastructure support teams.

• Ensure the availability, reliability, and performance of IT infrastructure.

• Manage and optimize infrastructure costs.

• Ensure processes are in place to review, update, and develop documentation for system and network services, data storage operations and maintenance processes and procedures, and provide recommendations for improvements/changes.

• Provide support to Migration team supporting the transition of DAFAs to the DES enterprise.

• Ensure timely and accurate delivery of contractually obligated deliverables (CDRLs) to meet project milestones and customer expectations.

• Research, evaluate, and recommend new technologies and services to improve service delivery and support business objectives, considering the potential impact on program staffing needs.

• Assist in the implementation and adoption of new technologies and services.

BASIC QUALIFICATIONS:

• Bachelor’s degree Computer Science or related field and 8+ years of relevant experience. Equivalent years experience may be considered in lieu of educational requirements.

• Requires 8+ years of IT/Computing Operations experience, including 7+ years leading large-scale enterprise teams. Must have expertise in leadership, planning, and executing IT operations.

• Excellent communication and interpersonal skills, including the ability to effectively communicate technical information to both technical and non-technical audiences.

• Demonstrated expertise in Enterprise Operations, including management of enterprise operation centers.

• Strong leadership skills, with the ability to motivate and inspire teams to achieve their goals. A collaborative and team-oriented approach, with the ability to work effectively with colleagues across different departments and levels.

• Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues in a timely and efficient manner.

• A strong customer focus, with a commitment to providing exceptional service to internal and external customers.

• Demonstrated experience in operations and maintenance of complex IT solutions in a large scale, distributed enterprise.

PREFERRED QUALIFICATIONS:

• A certification in IT Infrastructure Library (ITIL) demonstrates a strong understanding of IT service management best practices.

DISADES

External Referral Eligible

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.