IT Service Desk Analyst I or II - MasTec Inc

The IT Service Desk Analyst is responsible for assisting with maintaining day-to-day computer operations of MasTec’s Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations. 

Company Overview:

MasTec’s Clean Energy and Infrastructure Group (CE&I) is a $4 billion annual revenue business unit that provides construction services for industrial facilities; building products manufacturers, power generation facilities, manufacturing plants; solar, wind, and thermal energy plants; buildings, and infrastructure. Sustainability is foundational to our culture and influences everything we do.

MasTec, a minority-owned Fortune 500 company, boasts a rich history of over 90 years in the construction industry. With more than 35,000 workers and over 400 offices nationwide, we offer our employees the flexibility to work in various locations.

Our company is growing fast and offers various opportunities for qualified, talented, and motivated professionals. As part of the MasTec Team, you will experience exciting new projects, professional practices, culture, and support for developing your skills. Benefit from an environment that's creative, groundbreaking, and, above all, supportive.

The Clean Energy & Infrastructure Group is comprised of the business sectors and companies: Industrial - Casey Industrial, MasTec Industrial, Phoenix Industrial; Infrastructure: American Civil Constructors West Coast, Cash Construction, FNF Construction, Lemartec Corporation, MasTec Civil, Precision Aggregate Products, Ragnar Benson Construction, Saiia, William Charles Construction, William Charles Electric; Renewables: IEA Constructors, Wanzek Construction, White Construction.

Responsible for assisting with maintaining day-to-day computer operations of MasTec’s Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations.

• Demonstrate respect through considerate and courteous efforts with staff and customers, integrity when approaching all situations with sound moral principle, and the responsibility to distinguish between right and wrong, readily assume obligations and accountability while providing dependable and thorough service
• Regular cleaning and maintenance of computer equipment
• Assist users with basic technical support questions over the phone, via email, or in person
• Participates in rollout and implementation of new systems by assisting other IS resources with testing procedures.
• Document incidents in company ticket tracking system
• Resolve incidents in a timely manner adhering to published service level agreements
• Install hardware and software on desktop systems
• Report and communicate outages/escalations to the IT Support Supervisor
• Assume on call duties on scheduled rotation
• Set up and deployment of mobile phones
• Maintain IT asset inventory by keeping user assignment information up to date
• Ensure sufficient stock of IT equipment, by ordering needed accessories and informing supervisors of low computer stock.
• Move, setup, and update workstations
• First level user support troubleshooting
• Train end user on use of systems and programs
• Assist with creating access cards for building security badge systems. All other duties as assigned by the IT Support Supervisor

• Associate degree (A. A.) or equivalent from two-year college or technical school or six months to one-year related experience and/or training
• Six months to one-year of experience in support/customer service preferred

IT Service Desk Analyst I:

• Associate's degree or equivalent from two-year college or technical school or six months to one-year related experience and/or training
• Six months to one-year of experience in support/customer service preferred
• Compensation $45,000-$60,000 / year, commensurate with experience

IT Service Desk Analyst II:

• Bachelor's degree or equivalent from four-year college or technical school 
• 2 to 3 years of experience in support/customer service preferred
• Compensation $50,000-$68,000 / year, commensurate with experience

Knowledge/Skills/Abilities

• Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward CE&I’s Zero Injury principles
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence and procedure manuals
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Customer Service skills
• Office 365 knowledge required