IT Service Desk Analyst II - Sunrise Systems Inc
Suwanee, GA 30024
About the Job
Job Title: IT Service Desk – Analyst II
Location: Suwanee GA 30024
Duration: 6+ months contract to begin with
Position Type: Hourly contract Position (W2 only)
NOTE:
• Location: Suwanee, GA
• Assignment Length: 6 Months (possible extension)
• How many hours per week: 40
• Onsite, Hybrid, or Remote: 100% Onsite
Job Description
Responsibilities
• Be available in the Service Desk call queue.
• Create and work Service Desk tickets in SCSM through final resolution.
• Manage walk-up requests as well as phone work.
• Remote and physical troubleshooting and support for end-user computers..
• Work with all of IT to escalate & resolve incidents or service requests.
• Support site manufacturing operational needs
• Understand and follow all client Security policies & practices and communicate any questionable activity that may arise.
• Reset passwords for users as necessary after validating proper credentials.
• Carry the on-call cell phone on a rotating schedule to resolve or escalate critical issues off-hours.
• On-boarding new employees
• Ensure all hardware is ready & operational prior to new employees start date.
• Ensure all software requested is installed and operational.
Job Requirements
• College Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.
• Minimum of 2-years’ experience working at a technical support Service Desk.
• Excellent customer service skills.
• Familiarity with troubleshooting networking equipment and TCP/IP.
• Able to log, update, and record detailed tracking records.
• Ability to work closely with others in a team environment.
• Ability to communicate well with all levels of the organization.
• Minimal physical requirements necessary but must be able to visit customer desks in an office and plant environment with proper safety precautions and using provided PPE. Must be able to lift ~ 40lbs on occasion.
• Must work well within a team environment.
• Thorough knowledge of Win 10.
• Partner with Plant Operations to resolve large scale issues with Corporate IT.
• Assets that would be Beneficial for the position
• Able to work alone with minimal supervision.
• Familiarity with using Microsoft SCSM and O365
• Self-motivated and self-starter
• Dell certified.
• Able to work on printer hardware and software.
• Experience with Zebra printers and a manufacturing environment
• SCCM in-depth knowledge
• Thorough knowledge of ITIL processes
Contact:
Abdul Ajeej: abdul.a@sunrisesys.com | 732-272-0361 | URL: www.sunrisesys.com
Location: Suwanee GA 30024
Duration: 6+ months contract to begin with
Position Type: Hourly contract Position (W2 only)
NOTE:
• Location: Suwanee, GA
• Assignment Length: 6 Months (possible extension)
• How many hours per week: 40
• Onsite, Hybrid, or Remote: 100% Onsite
Job Description
Responsibilities
• Be available in the Service Desk call queue.
• Create and work Service Desk tickets in SCSM through final resolution.
• Manage walk-up requests as well as phone work.
• Remote and physical troubleshooting and support for end-user computers..
• Work with all of IT to escalate & resolve incidents or service requests.
• Support site manufacturing operational needs
• Understand and follow all client Security policies & practices and communicate any questionable activity that may arise.
• Reset passwords for users as necessary after validating proper credentials.
• Carry the on-call cell phone on a rotating schedule to resolve or escalate critical issues off-hours.
• On-boarding new employees
• Ensure all hardware is ready & operational prior to new employees start date.
• Ensure all software requested is installed and operational.
Job Requirements
• College Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.
• Minimum of 2-years’ experience working at a technical support Service Desk.
• Excellent customer service skills.
• Familiarity with troubleshooting networking equipment and TCP/IP.
• Able to log, update, and record detailed tracking records.
• Ability to work closely with others in a team environment.
• Ability to communicate well with all levels of the organization.
• Minimal physical requirements necessary but must be able to visit customer desks in an office and plant environment with proper safety precautions and using provided PPE. Must be able to lift ~ 40lbs on occasion.
• Must work well within a team environment.
• Thorough knowledge of Win 10.
• Partner with Plant Operations to resolve large scale issues with Corporate IT.
• Assets that would be Beneficial for the position
• Able to work alone with minimal supervision.
• Familiarity with using Microsoft SCSM and O365
• Self-motivated and self-starter
• Dell certified.
• Able to work on printer hardware and software.
• Experience with Zebra printers and a manufacturing environment
• SCCM in-depth knowledge
• Thorough knowledge of ITIL processes
Contact:
Abdul Ajeej: abdul.a@sunrisesys.com | 732-272-0361 | URL: www.sunrisesys.com
Source : Sunrise Systems Inc