IT Service Desk Analyst - LanceSoft Inc
Palo Alto, CA 94304
About the Job
Responsibilities:
- Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
- Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
- Supports Tier 1 and 2 service requests and incident
- Provide Service Desk support that includes initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
- Serves as the single point of contact to end users for information technology-related issues, problems and requests
- Assist the Technical Program teams with reporting, analysis, or training and testing tasks
- Contribute current technical information and best practices to the knowledge base
- Previous experience in a Service Desk environment supporting computer software and hardware.
- Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
- Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
- Excellent customer service skills and strong telephone skills
- Strong written and verbal skills as well as problem solving skills
Source : LanceSoft Inc
