IT Service Desk Analyst - Leadstack Inc
Palo Alto, CA
About the Job
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
TITLE : IT Service Desk Analyst
LOCATION : Palo Alto, CA 94304 (Onsite)
DURATION : 3+ Months
Job Id: 24-01803
Pay range: $27- $31/hour on W2
Job Description:
Responsibilities:
- Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
- Manages the onboarding of all *** New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
- Supports Tier 1 and 2 service requests and incident
- Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
- Serves as the single point of contact to end users for information technology-related issues, problems and requests
- Assist the Technical Program teams with reporting, analysis, or training and testing tasks
- Contribute current technical information and best practices to the knowledge base
- Previous experience in a Service Desk environment supporting computer software and hardware.
- Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
- Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
- Excellent customer service skills and strong telephone skills
- Strong written and verbal skills as well as problem solving skills
Preferred Qualifications:
Undergrad Degree preferred but not required.
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 318-4502 or send an email on waseem.ahmad@leadstackinc.com