IT Service Desk Analyst - Leadstack Inc

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

TITLE : IT Service Desk Analyst
LOCATION : Palo Alto, CA 94304 (Onsite)
DURATION : 3+ Months
Job Id: 24-01803
Pay range: $27- $31/hour  on W2

Job Description:
Responsibilities:

• Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
• Manages the onboarding of all *** New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
• Supports Tier 1 and 2 service requests and incident
• Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
• Serves as the single point of contact to end users for information technology-related issues, problems and requests
• Assist the Technical Program teams with reporting, analysis, or training and testing tasks
• Contribute current technical information and best practices to the knowledge base

• Previous experience in a Service Desk environment supporting computer software and hardware.
• Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
• Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
• Excellent customer service skills and strong telephone skills
• Strong written and verbal skills as well as problem solving skills

Preferred Qualifications:
Undergrad Degree preferred but not required.
 
  
 know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 318-4502 or send an email on waseem.ahmad@leadstackinc.com