IT Service Desk Analyst - TEKsystems

Description:

This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization.

Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.

ESSENTIAL FUNCTIONS:

• Resolve Level 1 phone and remote issues and questions, which includes:

o Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption

o Enterprise and desktop application support

o Printer access & installations including driver updates

o Password resets

o Remote Access support

• Working knowledge of help desk solutions using ITIL processes.

• Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.

OTHER FUNCTIONS AND COMPETENCIES:

• Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware, OS, applications, and peripherals.

• Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.

Skills:

Help desk, Help desk support, Password reset, Remote support, Servicenow, Service desk, Office 365, Troubleshooting, Customer service, Active directory, Phone support

Additional Skills & Qualifications:

Soft skills of this individual are crucial. Experience in dealing with irate end users and being solution oriented.

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.