IT Service Desk Analyst - Rose International

Education & Experience:
• College Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.
• Minimum of 2-years’ experience working at a technical support Service Desk.

Assets that would be Beneficial for the position
• Able to work alone with minimal supervision.
• Familiarity with using Microsoft SCSM and O365
• Self-motivated and self-starter
• Dell certified.
• Able to work on printer hardware and software.
• Experience with Zebra printers and a manufacturing environment
• SCCM in-depth knowledge
• Thorough knowledge of ITIL processes

Duties:
• Be available in the Service Desk call queue.
• Create and work Service Desk tickets in SCSM through final resolution.
• Manage walk-up requests as well as phone work.
• Remote and physical troubleshooting and support for end-user computers.
• Work with all of IT to escalate & resolve incidents or service requests.
• Support site manufacturing operational needs
• Understand and follow all Hussmann Security policies & practices and communicate any questionable activity that may arise.
• Reset passwords for users as necessary after validating proper credentials.
• Carry the on-call cell phone on a rotating schedule to resolve or escalate critical issues off-hours.
• On-boarding new employees
• Ensure all hardware is ready & operational prior to new employees start date.
• Ensure all software requested is installed and operational.

Job Requirements
• Excellent customer service skills.
• Familiarity with troubleshooting networking equipment and TCP/IP.
• Able to log, update, and record detailed tracking records.
• Ability to work closely with others in a team environment.
• Ability to communicate well with all levels of the organization.
• Minimal physical requirements necessary but must be able to visit customer desks in an office and plant environment with proper safety precautions and using provided PPE. Must be able to lift ~ 40lbs on occasion.
• Must work well within a team environment.
• Thorough knowledge of Win 10.
• Partner with Plant Operations to resolve large scale issues with Corporate IT.

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).