IT Service Desk from Dallas

Qualifications:

Must-haves:

* Proven experience in a technology support role

* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers

* Excellent interpersonal skills especially communication and presentation skills

* Promotes and supports standardization and continuous improvement

* Ability to work independently and make decisions where necessary

* Familiarity with all components of Office 365

* In-Tune, ServiceNow Platforms Experience/Exposure

* OT Environment Exposure / Manufacturing Plant - Chemical Plant experience

Plusses

* A+ Certification or equivalent highly preferred

* Experience supporting a manufacturing plant

* Familiarity with ITIL and HDI Incident Management Best Practices

* Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security

* Understanding of Network Standards, Protocols, and Security Policies

* BitLocker Encryption experience

Responsibilities:

Day-to-Day

A fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives! Key accountabilities are as follows:

* Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service

* Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures

* Escalates incidents to the appropriate IT operations resources in accordance with established procedure

* Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements

* Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes

* Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures

* Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures