IT Service Desk Specialist - ASRC Federal Holding Company

ASRC Federal is currently seeking an IT Service Desk Specialist-II to support an upcoming DHA contract. This work will be located onsite in San Antonio, TX.

This position is contingent based on the successful award of contract to ASRC Federal.

RESPONSIBILITIES

* Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.

* Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems.

* Acts as the escalation path to resolve moderate to highly complex technical issues.

* Specialized in certain aspects of technologies to assist the customer base.

* Provides support for call overflow during peak time or reduced staff during off peak hours.

REQUIREMENTS

* Bachelor’s degree and/or equivalency.

* Four (4) years of progressive experience demonstrating the required proficiency.

* Experience working on-site providing superior deskside support across multiple sites.

* Experience working with a CRM like ServiceNow.

* At least one IAT II Certification:

* CCNA Security

* CompTIA Cybersecurity Analyst (CySA+)

* Global Industrial Cyber Security Professional (GICSP)

* GIAC Security Essentials (GSEC)

* CompTIA Security+ CE

* Certified Network Defender (C|ND)

* ISC Systems Security Certified Practitioner (SSCP)

* To meet government contract requirements, must be a US Citizen and be able to obtain a Public Trust or DoD Security clearance.

* Must successfully complete a government issued background investigation.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled