IT Service Desk Specialist - ASRC Federal Holding Company

ASRC Federal is currently seeking an IT Service Desk Specialist-II to support an upcoming DHA contract.  This work will be located onsite in San Antonio, TX.

This position is contingent based on the successful award of contract to ASRC Federal.

RESPONSIBILITIES

• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues.
• Specialized in certain aspects of technologies to assist the customer base.
• Provides support for call overflow during peak time or reduced staff during off peak hours.