IT Service Desk Technician - Personal Touch Home Care

IT Service Desk Technician

New Hyde Park, NY

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. 

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.

• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness. 

• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance. 

• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones. 

• Mileage Reimbursement: We make sure you're compensated for your business travel.

• Opportunities for Professional Growth and Development: Empowering you to thrive and grow. 

• Employee Assistance Program: Supporting the well-being of you and your family.

• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The IT Service Desk Technician will be the first point of contact for users experiencing technical issues. You will be working with our service desk team assisting corporate and branch offices with various PC and Software support inquiries to ensure smooth operations and resolve IT-related problems. This includes troubleshooting hardware and software issues, guiding users through solutions, and escalating complex problems to higher-level support as needed. 

Key Responsibilities:

1. Support users with all telephone and email support requests related to Hardware and Software and assure timely and accurate responses/outcomes.
2. Assist in performing hardware and software installation procedures.
3. Perform software configuration on stand-alone computers and laptops.
4. Track and Log all help desk requests, diagnosing activities, and resolutions.
5. Assist in hardware and software inventory management.
6. Troubleshoot equipment such as printers and scanners and other peripherals.
7. Participate in the development and support of software applications.
8. Handle researching options and research computer/software bugs and their solutions.
9. Create user accounts, assist field clinicians and office staff with level 1 software questions, synching issues, and basic system processes.
10. Assist with Creating Active Directory accounts, assigning File Share access, FTP set-up.
11. Communicate with others in a polite and professional manner.
12. Enthusiastic and adept at learning new systems.
13. Participate in on-call support rotation.
14. Performs other duties as assigned.

Qualifications:

• Associates/Bachelors or Relevant work experience.
• A minimum of one (1) year of experience.
• Help desk: 1 year (Required)
• Windows: 1 year (Preferred)
• Experience with M365, Active Directory

Working Conditions:

• This position typically operates in an office environment.
• May be required to participate in Weekend On-Call Rotation.
• Must be able to lift and stoop effectively to perform the above listed job responsibilities.

Pay: $55,000-$65,000

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.