IT Service Desk Technician - trak group

IT Service Desk Technician

Do you thrive in a fast-paced environment where no two days are the same? We are looking for a talented IT Service Desk Technician ready to take on the challenge of providing top-notch technical support. If you’re organized, proactive, and passionate about delivering exceptional customer service, this role could be your next great opportunity!

Key Responsibilities:

• Provide first-level support for PC hardware and software issues through email, chat, phone, and in-person interactions
• Monitor and resolve workstation and client incidents, escalating complex issues when necessary
• Perform user maintenance in Windows Active Directory and Office 365
• Suggest system improvements to enhance the IT Service Desk experience
• Participate in an on-call rotation (2-3 weeks per year) and be open to occasional night or weekend work
• Keep up with a fast-paced, multitasking environment and provide positive customer experiences

Qualifications:

• Associate's Degree in MIS/Business or related field
• 2-4 years of experience troubleshooting hardware and software in a high-volume support environment
• Strong communication skills and a positive, customer-focused mindset
• Experience with Microsoft Active Directory, Windows 7/10/11, iOS, and Android support
• Excellent organizational skills and an analytical approach to problem-solving
• Familiarity with using a ticketing system to log and track support requests

Preferred Qualifications:

• Bachelor's Degree in MIS/Business or related field
• Experience with Office 365 Administration, Lenovo hardware, PowerShell scripting, and MDM platforms like Microsoft Intune
• ITIL Foundation certification

Why This Role?

• Be part of an energetic team where your expertise is valued
• Develop your skills in a fast-paced, evolving IT environment
• Enjoy the variety and challenge of solving different technical issues daily

If you’re eager to learn, enjoy solving problems, and want to make an impact, apply today!