IT Service Desk at TEKsystems

Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications.  Responsible for IT assets, per defined processes as required by position.

Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets. 

Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available.  Prepare shipments to remote sites as needed.  Track shipments to ensure successful delivery and keep customer updated on shipment status.

Assist with asset issues that escalate beyond the status of incident.  Coordinate with the appropriate team members to troubleshoot and resolve issues.

Schedule and coordinate warranty work for desktop and laptops.  Prepare out of date desktops and laptops for recycling.  Perform work in support of the lifecycle process for the end user technology assets.

Receive incoming IT equipment from vendors; prepare and ship IT equipment to ONE Gas locations.

Perform basic application and infrastructure monitoring functions.

Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.

Triage and diagnose end user technology issues. 

Assist on facilities projects that require infrastructure technology.

Assist other IT teams in support of their projects in the field that include networking technology.

Complete administrative level support duties.  Collaborate with other IT teams.

Perform imaging tasks for new and/or restored desktops and laptops.

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

Applicable driver's license

Position Requirements Working knowledge relative to:

Computer hardware

Awareness of Networking

Communications

Working knowledge with current infrastructure technologies and the ability to understand and support the following as required by position: 

Desktop/laptop hardware, operating systems, and Office suite

IP networking

Event monitoring, logging, and data collection techniques

Virtualization Technologies

Windows desktop operating system

Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position: 

Windows servers

Linux Operating systems

CISCO switching and routing

Ability to interact with client calls, provide customer service, and respond to IT requests.  An understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems such as Service Now.

Experience with the application of math and algebra.

Demonstrated ability working with data reporting tools such as Excel.

Ability to identify, research, and analyze system hardware problems and perform system evaluations.

Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.

Demonstrated ability to read and write fluently in English.

Skills:

Help desk, Help desk support, Troubleshooting, Customer service, Windows 10, Phone support

Top Skills Details:

Help desk,Help desk support,Troubleshooting,Customer service,Windows 10,Phone support

Additional Skills & Qualifications:

Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets. 

Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available.  Prepare shipments to remote sites as needed.  Track shipments to ensure successful delivery as well as keeping customer updated on shipment status.

Assist with asset issues that escalate beyond the status of incident.  Coordinate with the appropriate team members to troubleshoot and resolve issues.

Schedule and coordinate warranty work for desktop and laptops.  Prepare out of date desktops and laptops for recycling.  Perform work in support of the lifecycle process for the end user technology assets.

Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following: 

§  Medical,dental & vision 

§  Critical

Illness, Accident, and Hospital 

§  401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life

Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short

and long-term disability 

§  Health

Spending Account (HSA) 

§  Transportation

benefits 

§  Employee

Assistance Program 

§  Time

Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.