IT Service Specialist Lv 1/ Desktop Support - Office of the District Attorney, Bronx County

JOB SUMMARY:

The Bronx County District Attorney’s Office seeks a well-qualified staff whose diverse backgrounds contribute to serve the 1.4 million members of the Bronx County community and to pursue a safer Bronx through fair justice. Under the direction of the Supervisor of Technical Support and with independent initiative, staff must be capable of providing timely and effective desktop support.

JOB RESPONSIBILITIES:

Specific duties will include, but are not limited to, the following:

• Well versed in Windows desktop environments including Windows 11
• Provide desktop support for approximately 1100 nodes
• Demonstrate proficiency in TCP/IP, DHCP, SMTP, HTTP, FTP
• Install and configure HP workstations, HP printers, switches, IP phones
• Install and maintain Windows 11, Microsoft Office 365 – Word, Excel, Access, PowerPoint; Video codec
• Active Directory- Joint workstation to Domain
• Knowledge of Microsoft Windows 11 group policy
• Knowledge of Microsoft Networking, understanding of DNS, DHCP,TCP/IP
• Good working knowledge of VoIP Phones
• 1Provide all other related support functions as required or assigned All other duties as assigned.

QUALIFICATIONS:

• A Baccalaureate degree and a minimum of three (3) years prior desktop support experience or; High School diploma/GED and a minimum of five (5) years prior desktop support experience
• A+ and Network Plus certifications preferred
• A valid driver’s license with a minimum of two (2) years of driving experience is preferred
• Ability to work in a fast-paced environment
• Excellent customer service skills and the ability to organize information in a concise manner
• Well versed in Windows desktop environments including Windows 7 and Windows 10.
• Must be able to maintain a high degree of confidentiality. 
• Excellent time management skills Strong desire and ability to multi-task in a fast-paced environment.
• Ability to work independently and effectively under deadlines.

To Apply

We appreciate your interest in a position with the Bronx District Attorney's Office. To apply, cut and paste the following link into the browser: https://us.smrtr.io/3fgnT, or go to https://cityjobs.nyc.gov/ à Locate the "Search open jobs" field à Enter the Job ID 633040.

Upon your completion of the city application through Smartrecruiter, we will review your application and contact you if you are selected for an interview. If you have any questions or concerns, don't hesitate to contact Recruitment at 718-590-2258 or via email at bxdarecruit@bronxda.nyc.gov.

Post Until Filled

**LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PLF) to all qualifying public service employees. Working with Bronx District Attorney’s Office qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program's other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.