IT Service Supervisor (Full-Time) - The Iowa Clinic
West Des Moines, IA
About the Job
IT Service Supervisor (Full-Time)
IT West Des Moines, Iowa
Apply
Description
Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of a IT Service Supervisor at The Iowa Clinic might look like?
+ Arrive at work in the morning – on call as needed including weekends. And bonus – since we allow you to “dress for your day”, you can wear jeans when your schedule allows!
+ Oversee processes, direct daily work, and act a resource for questions and/or concerns related to the Service Team's functions
+ Orient, train, schedule, and provide day-to-day supervision for assigned staff.
+ Be a master of multitasking by managing multiple processes and projects.
+ Act as a system administrator and provides input into the configuration and optimization of help desk ticketing software.
+ Measure service team results against defined goals and provides reports to leadership.
+ Ensure appropriate coverage of help desk phone lines during business hours and after hours as defined by department policy.
+ Responsible for time keeping records for assigned area. Maintains accurate attendance records on a daily, weekly, and bi-weekly basis for payroll.
+ Participate in a department potluck or team building activity over lunch.
+ Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic.
+ Be a positive, professional representative of The Iowa Clinic.
This job might be for you if you have…
+ At least two years IT help desk experience required.
+ Previous supervisory experience required.
+ Healthcare technology experience is required.
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
+ One of the best 401(k) programs in central Iowa, including employer match and profit sharing
+ Employee incentives to share in the Clinic’s success
+ Generous PTO accruals and paid holidays
+ Health, dental and vision insurance
+ Quarterly volunteer opportunities through a variety of local nonprofits
+ Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
+ Monthly departmental celebrations, casual dress code and clinic-wide competitions
+ Employee rewards and recognition program
+ Health and wellness program with up to $350/year in incentives
+ Employee feedback surveys
+ All employee meetings, team huddles and transparent communication
IT West Des Moines, Iowa
Apply
Description
Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of a IT Service Supervisor at The Iowa Clinic might look like?
+ Arrive at work in the morning – on call as needed including weekends. And bonus – since we allow you to “dress for your day”, you can wear jeans when your schedule allows!
+ Oversee processes, direct daily work, and act a resource for questions and/or concerns related to the Service Team's functions
+ Orient, train, schedule, and provide day-to-day supervision for assigned staff.
+ Be a master of multitasking by managing multiple processes and projects.
+ Act as a system administrator and provides input into the configuration and optimization of help desk ticketing software.
+ Measure service team results against defined goals and provides reports to leadership.
+ Ensure appropriate coverage of help desk phone lines during business hours and after hours as defined by department policy.
+ Responsible for time keeping records for assigned area. Maintains accurate attendance records on a daily, weekly, and bi-weekly basis for payroll.
+ Participate in a department potluck or team building activity over lunch.
+ Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic.
+ Be a positive, professional representative of The Iowa Clinic.
This job might be for you if you have…
+ At least two years IT help desk experience required.
+ Previous supervisory experience required.
+ Healthcare technology experience is required.
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
+ One of the best 401(k) programs in central Iowa, including employer match and profit sharing
+ Employee incentives to share in the Clinic’s success
+ Generous PTO accruals and paid holidays
+ Health, dental and vision insurance
+ Quarterly volunteer opportunities through a variety of local nonprofits
+ Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
+ Monthly departmental celebrations, casual dress code and clinic-wide competitions
+ Employee rewards and recognition program
+ Health and wellness program with up to $350/year in incentives
+ Employee feedback surveys
+ All employee meetings, team huddles and transparent communication
Source : The Iowa Clinic