IT Service Technician - Direct Line Global

SUMMARY

Direct Line ("DL") is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail.Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Monitor Service Manager queue for incoming work
• Installations and Decommissions and Relocations
• Troubleshooting of Incidents
• Tickets requiring the assistance of Data Center Facilities.
• Closing tickets opened by the team that were handled by other teams.
• Work the tickets noted above according to established data center standards and best practices.
• Capture asset changes as they occur
• Run new cabling for connect end devices to LAN or SAN switches
• Recapture cabling from decommissioned devices
• Look for opportunities to eliminate cost in data center operations.
• Works with the guidance of more senior members of the Data Center Facilities team and direction of Data Center Management
• Respond to data center emergency situations as requested by data center management
• Record all incoming and outgoing freight.
• Running hardware diagnostics and replacing failing parts in a timely manner.
• Monitoring all network processes to ensure the smooth flow of data across the network.
• Collaborating with software and network engineering teams on cybersecurity and network efficiency.
• Upgrading internal system components, including CPUs, memory, hard drives, and network cables.
• Documenting processes and keeping event logs.
• Advising on the procurement of new data center equipment.
• Keeping track of developing trends in data center

QUALIFICATIONS

• CompTIA Server Plus, CompTIA Network, or CCNP certification would be advantageous.
• 3+ years of experience as a data center technician, or similar.
• In-depth knowledge of data center environments, servers, and network equipment.
• Extensive experience in installing, monitoring, and maintaining data center equipment.
• Exceptional ability to work as part of a team, provide IT support, and resolve errors.
• Ability to keep up with advancements in data center infrastructure and technologies.
• Proficiency in documenting network processes.
• Exceptional communication skills.
• Core Processing Unit (CPU) Repair/Replace
• Hard Drive Disk (HDD) Repair/Replace
• Duel In Line Memory Module (DIMM) Repair/Replace
• Solid State Drive (SSD) Repair/Replace
• Server Chassis Repair/Replace
• Switch Chassis Repair/Replace
• Fan Repair/Replace
• Power Supply Repair/Replace
• Degaussing Hard Drive Disk (HDDs)
• RMA Equipment (Ship/Receive)
• Linux Command Line Interface
• Fiber Testing
• Fiber Cleaning
• Fiber Optic Repair/Replace
• Network Traffic Verification

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending for extended periods with some sitting.
• Ability to communicate effectively with verbal, written, visual and listening skills.
• Dexterity of hands and fingers to operate any required equipment as well as to operate a computer keyboard, mouse, and other technical instruments.
• Able to lift and carry heavy equipment, up to 50 pounds.
• Ability to pull cables.
• Ability to climb ladders and work on raised platforms.

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