IT ServiceDesk Technician II - ImageFIRST Healthcare Laundry Specialists

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

The IT ServiceDesk Technician II is responsible for providing technical assistance and support related to the organization’s computer systems, hardware, and software applications. This individual will be the initial point of contact for all end-user requests and issues. They will manage assigned requests submitted through the Service Desk application as well as those requested by phone or in person. They will need to evaluate and prioritize each request and determine the appropriate solution. Requests needing higher level support will require proper escalation based on defined criteria and service level agreements. The IT ServiceDesk Technician will need to communicate effectively with end-users and walk them through problem solving processes.

This role reports directly to the Manager of IT Support Services but will interact with management at all levels of the organization, and information technology professionals to provide IT Services. The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems.

Schedule: In-Office, Monday - Friday, 8:00AM to 5:00PM

RESPONSIBILITIES:

• Provide advanced technical support for desktop systems and software.
• Setup of PC and peripherals.
• Computer hardware repairs and maintenance.
• Installation/automation of desktop operating systems and software.
• Respond/resolve/document support requests.
• Communicate with end users regarding support requests.
• Document solutions for well-known issues and maintain knowledge base.
• Active Directory user account creation and administration.
• Active Directory group membership administration.
• Office 365 user account administration.
• Mapping of network printers, and file shares.
• Knowledge and setup of iOS and Android mobile devices.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• 3-5 years of experience in corporate end-user support.
• Technical knowledge and minimum of 3 years’ experience with desktop operating systems, Windows 10, and 11.
• Understanding of basic networking and troubleshooting.
• Technical knowledge and minimum of 3 years’ experience installing desktop software.
• Strong written/verbal communication skills, organizational abilities, attention to detail.
• Ability to multitask and prioritize tasks.

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Tuiton Reinbursement Program
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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