IT Site project Manager - Sybex Support Services Inc.

Role Purpose

The Site Manager US works as an IT quality manager for the construction- and office - sites in his/her region. The job holder is responsible for planning, coordination and tracking the delivery for all necessary IT equipment and fulfilment of services for a site. The role is responsible for managing the IT service delivery on site in time and quality needed in the build of the IT setup as well as during the operations. The role is part of Infrastructure.

Top 5 main responsibilities

• Planning, forecasting and coordination of site setup infrastructure, changes, moves and decommissioning.
• Managing the quality of IT services provided for sites
• Manage the relationship and ensure communication between the site responsible from business and the Corporate IT
• Supporting continues improvement of the service delivery and operational support for construction sites

Additional responsibilities

• Gather requirements on the IT technical setup of the site
• Support IT Business Partner in consulting businesses with regards to documentation of business requirements for an IT-Demand
• Part of the global IT Demand Management process: ensuring that all requirements of the site are either assigned to the corporate IT delivery via a demand or as service requests
• Forecasting and planning of the installation with respect to lead times and resource planning
• Implementation of IT services and solutions based on agreed corporate IT standards
• Coordination of the installation and tracking of the progress
• Manage the overall quality of the setup and coordinate solution of any issues
• Regular communication to both, the business and the IT delivery units / products including external parties
• Act as the interface between the site in the region and IT
• Manage complaints and escalations from the sites
• Keeping informed about the current service delivery quality for the sites, based on feedback by the sites or KPI reports by the service delivery

Professional

experience & education

Specific

skills & knowledge

(e.g. language skills)

Competencies

3+years relevant experience as an Account Manager or Project Manager in an international and fast changing, change driven environments, involving experience in dealing with senior levels

University degree in computer science, information-technology, engineering, (e .g. Bachelor) or equivalent is required

Experience with standard IT Operations frameworks (e.g., ITIL)

Fluent in English language

Fluent in main local language of the region

Very good understanding of Corporate IT Demand Management process and Corporate IT Service Delivery

Problem analysis & Resolving Skills

Very good Communication Skills towards business and IT

• Experienced in Matrix organizations
• Intercultural competencies with strong experience in international collaboration
• Willingness to travel (required for site support, up to an average of 80%)
• Broad knowledge about current IT infrastructure solutions from Network to Cloud to Client and Microsoft M365 required.
• Proven track record of IT management of larger sites (500users+) embedded in an enterprise grade company

Planning & Organization

Results Orientation

Communication & Business relationship Management