IT Specialist - i-Link Solutions Inc
Albany, NY 12237
About the Job
Job Title: IT Specialist – Mid Level
Task ID: HBITS-06-13645
Position Duration: 24 Months
Client: State of NY
Agency: NYS Department of Health
Please call (703) 466-0951 | (571) 351-1868 | (703) 348-3018 or email at nysreqs@ilinksolutions.com
Description
Duties include, but not limited to the following:
Mandatory Qualifications
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
Task ID: HBITS-06-13645
Position Duration: 24 Months
Client: State of NY
Agency: NYS Department of Health
Please call (703) 466-0951 | (571) 351-1868 | (703) 348-3018 or email at nysreqs@ilinksolutions.com
Description
Duties include, but not limited to the following:
- Respond to all service requests.
- Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed for all users
Mandatory Qualifications
1 | 36 months experience managing support requests on a level 2 help desk. |
2 | 36 months experience resolving hardware and software issues and troubleshooting Window 7 or OS. |
3 | 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones. |
4 | 36 months experience using Lan Sweeper, Remote desktop and Active Directory, all three are required. |
5 | 36 months experience using ITSM service desks. |
6 | 36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients. |
7 | 36 months experience using Clonezilla to create and apply images. |
8 | 36 months experience supporting Lotus Notes. |
9 | 12 Months experience with the installation and support of Office 2016 in an enterprise environment. |
10 | 12 months experience troubleshooting Windows 10 OS and applications. |
Required Documentation | • Résumé • Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable) • Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.) |
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
Source : i-Link Solutions Inc