IT Specialist - Full Time - Manitowoc - Bank First National
Manitowoc, WI 54220
About the Job
Competencies:
Honesty, Integrity and Ethics - to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company’s accepted principles of moral conduct
Accountability – the extent to which an individual is willing to accept responsibility
Adaptability – the extent to which an individual can fit into a changing working environment.
Decision Making – the ability to select an effective course of action while controlling resources and expenditures
Interpersonal / Customer Oriented – the ability to develop and maintain relationships with others. The desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and seeking to build trust
Qualifications:
3-5 years of Help Desk experience preferred
Banking experience preferred
Associates Degree in information technology, computer science, or related field. Bachelor’s degree preferred
Proven experience in a service desk role that interacts with both internal and external users
Ability to collaborate with team members through various communication methods
Should have a broad knowledge and experience with various information systems and technologies
Terminal server or Citrix experience a plus
Prior administration of Active Directory and Group Policy a plus
Excellent verbal and written communication
Must be able to think logically with strong problem solving, analytical, and good interpersonal skills
Must be able to deal with a multiple number of tasks simultaneously and prioritize
Must have the ability to concentrate and pay close attention to detail
Must be able to communicate effectively with end users as well as users or other staff who may have little or no technical computer background.
This job description does not constitute an exhaustive list of responsibilities and management may revise at any time