IT Specialist Helpdesk Support - OPSPro, LLC

IT Helpdesk Support Specialist

• This role is part of a cross-functional team while handling multiple tasks concurrently.
• Provide remote & in-person technical support, incident, &^ problem management to end-sures on technology issues regarding computer operations, software support, setups and error messages.
• In-person support includes 5-6 hours on Sundays (with flexibility to be off a weekday)
• Troubleshoot & support software applications & business processes
• Troubleshoot & repair new or existing hardware
• Analyzes & tests new hardware / software configurations
• Provide technical support for local & remote laptop users including rebuild, reimage, remote support, & VPN support
• Assist the technical lead with projects from implementation through testing & production
• Accurately update applications, websites, & content management systems
• Accurately update & maintain electronic records with current data.

Please note

On call, & evening/weekend hours will be required as needed for support & maintenance issues (1 week every 8 weeks).

Some local travel will be required. Domestic travel could be required.

Experience

• Minimum 2 years of experience with computer systems support, helpdesk support, computer deployment and imaging.
• Working knowledge of Microsoft Office & Windows Operating Systems (experience with Linux and Macintosh operating systems would be a plus)
• Experience with Office365 administration & end user/client support
• Working knowledge of computer networks & Wi-Fi
• Ability to work as single resource at client locations
• Experience supporting multiple clients or tasks simultaneously
• Experience installing software, patches & updates on desktops & laptops
• Experience in troubleshooting network & wireless issues
• Experience in supporting Windows 7 & Windows 10
• Technical certificates are a plus.

Core Values

Own Your Stuff

• Willingness to accept responsibility for one's actions.
• Owning the outcome of one's assigned tasks and projects, ensuring on time and satisfactory client delivery.
• Ensuring deadlines are met.
• Proactive communication
• Ability to adeptly adapt to changes (e.g., new regulations, new client requirements)
• Recognition that there are usually multiple ways to achieve a task.
• Willingness to step outside your comfort zone
• Mutual accountability equates to achieving the balance you want in life.

Team First

• Working with the team to achieve common goals.
• Willingness to pick up tasks that need to be completed even if not assigned to you.
• Collaborating with internal (OPS) and external (clients and/or vendors) as needed to achieve goal(s)
• Proactively sharing information and lessons learned
• Providing support to your teammates
• Open to the ideas of others and the validity of those ideas

Trusted Advisor

• Providing informed advice to clients on a regular basis
• Recommending (and implementing as appropriate) process improvements
• Recognizing opportunities to expand the scope of services provided.
• Finding a way to say "yes" or finding a path to the desired outcome of the client.
• Understanding client expectations; addressing with the client if expectations are unrealistic or meeting or exceeding (no cost impact) realistic client expectations.
• Actively Seeks Knowledge
• Continually working to build a solid foundation of functional knowledge.
• Commitment to a constant state of learning
• Sharing expertise with teammates
• Adaptable to constantly changing technology and client requirements.

Good Egg

• Integrity
• Trustworthiness
• Treats people with kindness

Equal Opportunity Employer

OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

OPSPro participates in the E-Verify Employment Verification Program.