IT Specialist II - Xcel Engineering

COMPANY OVERVIEW

XCEL Engineering, Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions and services to federal agencies and organizations. Originally founded in 1971 by professional engineers at the University of Tennessee, XCEL was acquired in 2003 by U.S. Army and Navy veterans and in 2023 became a MartinFed company.

XCEL Engineering is a part of IT Lab Partners (ITLP) which was created to support a leading research facility in the East Tennessee region in recruiting the best and the brightest technical talent. Considering joining our impressive team today!

JOB OVERVIEW

Xcel Engineering is seeking a Deskside Support IT Specialist II to join our team of talented and diverse individuals. In this role, you'll provide end user support on 10,000+ Windows/Macintosh/Linux computers and mobile devices throughout ORNL.

Our team supports the executive staff encountering tier two computing issues. You will participate in the analysis, design, maintenance, and documentation of intermediate level information technology services for Windows and Macintosh computers throughout the lab. Additionally, you'd lead IT technical programs impacting all staff including working across a broad variety of technology areas in an ITIL environment addressing incidents, problems, changes, and requests.

Responsibilities include resolving or addressing incidents or requests and serving as one of the main points of contacts for IT services. These services include supporting: Operating systems; mobile devices (specifically iOS); E-Mail; Backup systems; Active Directory; software product updates; vulnerability resolution; and various support of other software products used on desktop systems.

ESSENTIAL FUNCTIONS

• Respond to medium-scale technical issues without supervision, including, but not limited to, areas covering incident responses; networked computing systems; and computing instrument integration to scientific/research devices.
• Provide specialized services like the design of information technology computer needs for staff.
• Test and verify intermediate-level technology-based procedures and processes.
• Help plan, coordinate, manage, and maintain intermediate-sized projects under minimal direction or while serving as a project lead.
• Research new technologies and train on them as needed.
• Support all aspects of mobile device related issues.
• Additional assignments may also be given.
• Deliver the mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace - in how we treat one another, work together, and measure success.

BASIC QUALIFICATIONS

• US Citizen with eligibility to obtain a security clearance.
• Bachelor's degree in computer science, Information Technology, Computer Engineering, or a related field of study and two (2) to four (4) years of relevant experience is required. An overall combination of equivalent experience may be considered.
• Proven knowledge and experience supporting both Macintosh and Windows platforms in an enterprise environment.
• Experience providing white glove support for executive staff.

DESIRED QUALIFICATIONS

• Being able to visualize a problem or situation and to resolve it abstractly.
• In-depth knowledge of computing systems integration in a research environment.
• Friendly and helpful demeanor, able to professionally interact with anyone.
• Ability to identify and resolve technical issues working independently or as part of a team.
• Communicate effectively with technical staff and end-users.
• Working independently.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to constantly evolving needs.
• Experience resolving network issues.
• Experience with ITIL-based concepts.
• Ability to provide basic to intermediate support for Linux operating systems.

PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS

• Inside office environment.
• Working on a computer for long periods of time.
• May involve long period of sitting at a desk.
• The work environment is fast-paced and sometimes involves extreme deadline pressures.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Xcel Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable federal, state or local law.

If you are a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Xcel Engineering's current openings as a result of your disability. You can request reasonable accommodations by calling 855.212.1810. Thank you for your interest in Xcel Engineering.

All positions at Xcel Engineering, Inc. are contingent upon passing both a background check and drug screening prior to a start date and are subject to random drug screenings during the employment period. In addition, Xcel Engineering is an E-Verify employer.