IT Specialist (SYSADMIN/CUSTSPT) - Bonneville Power Administration

Summary This position is located with Bonneville Power Administration (BPA), in the Field Support Services (JNRF) group of the End User Services (JNR), Enterprise Technology Operations Services (JN), Information Technology (J). A successful candidate in this position will serve as a senior Field IT Specialist responsible for providing comprehensive IT assistance, and to serve as a Field Craft Coordinator responsible for leading and coordinating all IT-related service, support, and resource policies. Responsibilities As an IT Specialist (SYSADMIN/CUSTSPT), you will: Lead and coordinate IT-related service, support, and resource policies with specific technical Craft organizations within the Transmission Business Line to assure hardware and software systems meet the technical requirements of the assigned Craft. Establish and maintain an effective business relationship with the Craft Technical Lead (CTL), and facilitate information flow between Craft members and other groups across the Field. Develop and maintain the Craft Profile, which identifies all Craft-related hardware, software, configurations, and work process requirements. Serve as the primary consultant with the Craft organization to ensure that Craft IT resource requirements are planned for and consistently met in a timely manner. Perform a variety of work involved in planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Serve as a senior technical analyst with responsibility for resolving complex client problems. Determine the appropriate procedures, practices, and methods to apply in all phases of assignments, and maintain positive and effective business relationships with clients. Plan and execute difficult and complex assignments involved in the planning and delivery of IT support services, including installation, configuration, troubleshooting, client assistance and/or training, in response to client requirements. Assemble, configure, install, and maintain hardware and software on personal computers and other computing devices, including backup equipment, printers, and other peripherals. Requirements Conditions of Employment Qualifications BASIC REQUIREMENT: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. To meet this requirement, you must demonstrate proficiency in each of the four competencies listed above as follows: GS-12: Advanced - You can perform the actions associated with each of these competencies without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions arise regarding each of these competencies. Focus is on broad organizational/professional issues; You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented; You are capable of coaching others in the application of each of these competencies by translating complex nuances relating to each competency into easy to understand terms; You participate in senior level discussions regarding these competencies; You assist in the development of reference and resource materials in these competencies. SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) in the Federal service. Specialized experience for this position is defined as: (1) Coordinating IT-related service, support, and resource policies with internal customer organizations to assure hardware and software systems meet the technical customer requirements, and (2) Install, configure, and troubleshoot customer hardware, software, and peripheral issues to support internal customer requirements. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. Education There are no specific education requirements or substitution of education for experience for this position. Additional Information The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer. This job opportunity announcement may be used to fill additional similar vacancies across DOE. For general information on government-wide Telework polices visit: www.telework.gov Information on how to create a federal resume https://www.usa.gov/government-jobs https://www.usajobs.gov/Help/how-to/account/documents/resume/ https://www.youtube.com/watch?v=8YX7o1PBoFk Veterans and persons with disabilities are encouraged to apply. For more information, please visit the links at the bottom of this page or visit the FedsHireVets website. If you believe that you are eligible for the Interagency Career Transition Assistance Program (ICTAP), please visit the OPM ICTAP/CTAP website for more information. In order to be considered under the ICTAP program, your application must score within the pre-established "well qualified" category as stated in the Qualifications section. Some positions may require completion of a probationary period of up to 1 (one) year. Many positions require successful completion of a background investigation. All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government. EEO Policy: USAJOBS Help Center | Equal employment opportunity policy Reasonable Accommodation Policy: USAJOBS Help Center | Reasonable accommodation policy Veterans Information: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/disabled/ Telework: www.telework.gov Selective Service Registration: http://www.sss.gov/ Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations. BPA strives to ensure a safe, positive, inclusive work environment, supported by Leadership Behaviors. For more information on Leadership Behaviors visit: www.bpa.gov/goto/LeadershipBehaviors We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.