IT Specialist - Julie Hagan

Job Purpose: The IT Specialist plays a vital role in bridging frontline technical support and foundational system administration. This position provides advanced support to end-users by addressing complex technical issues, maintaining the company's IT infrastructure, and ensuring efficient operations across both in-person and remote work environments. The IT Specialist leverages strong troubleshooting skills and a deep understanding of Windows systems, networking fundamentals, and security practices to resolve escalated tickets and assist with system maintenance. Additionally, this role oversees help desk ticketing operations, ensuring a responsive support environment..

Technical depth and a range of customer service experience

General Job Duties:

• Respond to and resolve advanced technical support tickets, addressing hardware, software, and network-related issues for end-users.
• Assist with user account management, permissions, and access controls within Active Directory and other company systems.
• Monitor and maintain system health, performing regular updates, backups, and maintenance to ensure system reliability.
• Support network configurations and troubleshoot connectivity issues, collaborating with network administrators as needed.
• Implement and enforce security protocols, identifying potential vulnerabilities and ensuring compliance with security policies.
• Document troubleshooting procedures, system configurations, and IT policies to enhance support efficiency and knowledge sharing.
• Provide remote and in-person technical support, creating a responsive and user-friendly support environment.
• Collaborate with systems administrators to support infrastructure projects, server maintenance, and system upgrades.
• Educate end-users on IT best practices, offering training on company technology and security protocols.
• Identify and recommend process improvements to streamline IT support and enhance system performance.
• Operate and manage the help desk ticketing system, ensuring efficient ticket handling, prioritization, and resolution while supporting help desk processes and best practices.
• Supporting a fully integrated ERP system including technical and security setups, custom report writing to include SQL queries and dashboards.
• Set up and launch complex hardware and software programs for automating labor entry, paperless systems, and streamlining manual processes.
• Conduct system backups, security updates to prevent data loss and unauthorized system access.

Skills/Qualifications:

• 4-6 years' experience in computer networks and systems maintenance.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Hands on experience with setting up and maintaining Local Area Networks, Wide Area Networks, Firewalls/Network Security, Internet/Intranets, and System Storage Capacity for mid-size organizations in a manufacturing environment.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.