IT Sr. Network Admin. (Full Time) at Laguna Development Corporation

Position Summary/General Description:

I.T. Senior Network Administrator coordinates the Network Administrators at each site to ensure that I.T. network infrastructure is being properly managed, and directly performs any and all of the I.T. Network Administrator duties at the corporate layer. Performs analysis of network needs and contributes to the design of network architecture, integration, and installation. Installs, configures, maintains, and troubleshoots local area networks and wide area networks to assure continuity of service. Monitors and maintains network stability. Identifies inadequacies and determines appropriate solutions to address them. Communicates and coordinates network schedule, backups, and downtime to users. Serves as third level of escalation for any issues I.T. Technicians cannot resolve without further education or training. Prepares and maintains documentations of network configurations and cabling layouts. Installs and maintains LAN/WAN hardware and software, including servers, peripherals, network nodes, terminals, and wiring.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Develop and assist in the design and implementation of networking technologies and networking-related processes to improve the performance, stability, and scalability to meet the growing needs of the LDC I.T. infrastructure
• Oversee the site-level Network Administrators for all LDC sites
• Ensure that the following Network Administrator functions are correctly performed at each site, and perform them for equipment and systems within the scope of direct management by the corporate layer:

Manage all Network Configurations and Performance:

• Manage network configuration and protocols (TCP/IP, WAN/LAN, VPN, Firewalls, VLANS, QOS, VOIP, Routing, Multicast, Switching, and Spanning-tree)
• Configure, monitor, and manage layer 2 networking devices, including switches, WAPs, and bridges
• Configure, monitor, and manage layer 3 networking devices and services, including routers, firewalls, and client network connections
• Project manage network upgrades and project-related install.

Problem Solving and Technical Skill Development:

• Responsible to resolve unfamiliar or unknown system problems using creative thinking and cooperative effort of the I.T. staff
• Supervises efforts of System Administrators to resolve system-based problems or errors
• Cooperate and maintain communications with technical support companies
• Research new technology to improve quality of systems and the I.T. staff
• Continue with education and technical training to acquire certifications/degrees

Documentation, Backups, and Disaster Recovery:

• Research areas of enhancement to increase system performance and stability
• Responsible for documenting system configurations and update as needed
• Responsible for managing and updating backups for all necessary systems
• Required to test and document successful disaster recovery procedures
• Oversees and coordinates efforts of staff in the event disaster recovery procedure(s) are initiate. 

Continuing Education:

• Keep up to date with relevant new technologies and I.T. industry practices 
• Research new Information Technology practices to improve technical operations

Additional Responsibilities:

• Create detailed tickets pertaining to system problems or projects using ticket tracking system
• Take on network related trouble tickets or escalated system problems
• Provide departmental training and support of I.T. staff members as needed

Documentation and Quality Improvement:

• Review existing Knowledge Base documents and update as required
• Create Knowledge Base documents for learned technical solutions
• Create Knowledge Base documents for previously undocumented processes and procedures
• Review current processes and communicate recommended changes to supervisor
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., clients and vendors).
• Work odd and unusual hours, including weekends and holidays.
• Other duties as assigned or as directed.

Required Skills:

• Ability to analyze potential problems and select proper course of action
• Ability to install, configure and troubleshoot complex I.T. systems
• Must possess strong verbal, writing, and typing skills 
• Ability to quickly grasp new concepts
• Ability to apply logic and reasoning to quickly determine effective approaches to challenging problems
• See specific technical requirements below

Education & Experience Requirements:

• Bachelors’ Degree in Computer Science, Information Technology, or related field from an accredited college or university
• Three years’ experience in an enterprise I.T. environment
• Three years’ experience in an I.T. security-related position

• See additional technical experience and proficiency requirements below

Licensing & Certification Requirements:

• One IT network-related certification is required (e.g. MCP, MCSA, MCDBA, VCP, Server+)

Computer Equipment, Software, and Machinery Requirements:

• Experience in Cisco environments and network technologies is required.
• Proficient in Microsoft environments and applications is required.
• Experience in network packet capturing and analysis is required.
• Experience in VMware or other virtual environments is required.
• Experience in network penetration testing is a plus.
• Experience in Cisco Call manager, and Cisco Unity systems is a plus.
• Experience in Cisco wireless infrastructure is a plus.
• Experience with Fortinet devices is a plus.
• Experience in multicast routing is a plus.
• Experience in SAN systems is a plus.
• Experience in Linux OS is a plus.
• Experience in security and surveillance systems is a plus.

Essential Physical Requirements:

• The job requires the ability to hear, sit, stand, talk, walk, see, and repetitively use hands 51-100% of the time. 
• The job requires the ability to bend over, crouch/stoop, drive, kneel, reach overheard and turn/twist 25-50% of the time. 
• The job requires the ability to carry and lift 1-25 lbs. 51-100% of the time. 
• The job requires the ability to push/pull, carry, lift, slide and transfer 1-50+lbs. 25-50% of the time.

Essential Mental Demands:

• The position requires problem solving, organizing, planning, decision making, interpreting data, math skills, reading and writing 51-100% of the time.

Supervisory Responsibilities:

• Training, directing, appraising productivity, and measuring performance. 

Work Environment

• Occasional flexibility for remote work as determined by business needs. Physical presence will be required for planned projects and as emergencies arise.
• The duties are performed primarily indoor with occasional exposure to hot and cold temperatures, loud noises and confined spaces.   

Other Requirements:

• Applicant will be required to pass a pre-employment alcohol/drug screening. 
• Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.