IT Sr Project Manager - Rev Cycle - CommonSpirit Health

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The IT Senior Project Manager is accountable for the project objectives that drive transformation, customer experience, and other activities as assigned by the direct manager. 

The Senior Project Manager will oversee the planning, execution, and delivery of complex projects focused on Revenue Cycle Management (RCM) integrations and professional billing within the Epic system. This role demands deep expertise in Epic implementations, with a strong emphasis on Rev Cycle and billing processes. The Senior Project Manager will work closely with various stakeholders, including IT, finance, clinical teams, and external vendors, to ensure project success.

The Senior Project Manager is responsible to define areas including resource allocations, influencing sponsors and managing work prioritization. They play an active role in making decisions involving human resources, technical and financial resources necessary to implement change for high impact environments. They design processes and structures to support CommonSpirit Health enterprise wide change. 

The Senior Project Manager is expected to work autonomously and have minimal interaction with HR/Project Leader with regards to program management methodology. Through collaboration, will demonstrate team leadership while focusing on items that may have project outcome implications other than expected. 

The Senior Project Manager is a contributor of early engagement, project gap analysis and operational change management. Will include innovation project lifecycle delivery, promoting successful relationship management and customer adoption. They are expected to contribute to the continuous improvement of the project management lifecycle methodology. They are assigned to medium or large projects. Will be assigned to multiple projects, with rare exceptions and can be assigned as a contributor PM on programs. 

The role is a key contributor in the development of the organization’s transformation strategy and is responsible and accountable for delivering the best-practice approach designed to successfully plan and prepare for all aspects of project engagement, delivery and adoption within the assigned portfolio.

• Key resource for the organization encompassing the development of relationships between IT and the organization’s multiple customer constituencies, including: patients, consumers, providers, clinical staff, administrators, and employees across CommonSpirit Health. 
• This position is vital to the organizations efficient operation in terms of well-managed systems that will ensure the financial success and ability to cope with the pressures of shrinking revenues, and our market strategy to grow and expand into the future. 
• Responsible for establishing and maintaining channels of communication between business, IT and other relevant stakeholders. 
• Responsible for developing project plans which identify key issues, problems, approaches, performance metrics, communication plan, resources required and ensuring deliverables of the CCAD initiatives. 
• Responsible for the supervision of the project resources required to deliver each task (i.e. key areas could include: Business Analysts, Solution Architects, Design Engineers, Cybersecurity, QACC, etc.)
• Responsible for managing all aspects of project from planning, design, development/implementation, testing, training, deployment, customer adoption and operation turnover of the CCAD initiatives. 
• Tracks assigned budget and resources for each project.  Prepares cost estimates and cost recommendations. Monitors expenditures.
• Ensures compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of project budget.  

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• Bachelor’s degree in Information Technology, Healthcare Administration, or a related field 
• Minimum of 8-10 years of experience in project management within the healthcare industry, with a focus on Epic implementations.
• Extensive experience with integrating Ancillary Third-Party Applications within the Epic system.
• Proven experience managing complex projects involving multiple stakeholders, including application owners and interface teams.
• Strong understanding of healthcare IT standards, regulations, and best practices.
• Exceptional leadership, organizational, and communication skills.
• Ability to work effectively with cross-functional teams and manage multiple projects simultaneously.
• Proficiency in project management software and tools.
  
• Possess thorough understanding of Healthcare Business and Care Delivery processes strongly desired
  
• Possess strong understanding of digital technology, clinical information systems, and how clinical information is integrated into the patient, consumer, and provider digital experience
  
• Experience in Project Management methodologies and tool sets – waterfall/agile/scrum, planning, issue escalation, problem resolution, conflict and collision management, metrics and reporting, communications, etc. strongly desired.
  
• Ability to manage business sponsor relationships, and navigate political landscape
  
• Understanding of Finance and Accounting principles in relation to project budgets, purchasing and analysis of financial results  
  
• Negotiation skills 
  
• Exceptional verbal and written communication skills.  Communication for results
  
• Decisiveness/Ability to make  a quick assessment of the scope of an issue and provide options for its closure 
  
• Ability to develop strategic business cases for departmental or project specific initiatives 
  
• Must have working knowledge of Microsoft Excel, Visio, PowerPoint, Microsoft Project & Word  
  
• In depth knowledge of Information Systems (software, hardware, network) 
  
• In depth knowledge of the architectural system components, business processes and applications to minimize the impact of changes in software, hardware or network 
  
• Contributes to the implementation of department's operational and strategic goals and objectives. Ensures departments collaboration on achievement of goals and objectives
  
• Proactively prepare reports and/ or documentation providing business details to staff and management identifying business and patient trends, defining metrics, and recommending solutions
  
• Demonstrates ability to manage effective business relationships at all levels of the organization, up to and including c-suite executives
  
• Experience in process improvement; Lean Six Sigma principles and/or business process management preferred