IT Summer Intern - PatientPoint

Location: Cincinnati

Target Start Date: June 2nd, 2025

Hybrid Schedule: 3 days in office / 2 days at home weekly

Job Summary
PatientPoint is a leader in patient engagement, transforming the way patients and providers connect. Our technology solutions empower healthcare providers to deliver better care and improve patient outcomes. As a part of our mission to innovate and lead in the healthcare industry, we are seeking a motivated and detail-oriented Application Support Specialist Intern. This role is designed to provide hands-on experience in managing and supporting critical business applications, ensuring they align with our organizational needs and compliance requirements.

What You'll Do

Renewal Management

• Track, manage, and ensure the timely renewal of software and application licenses to avoid service interruptions.
• Collaborate with vendors and internal stakeholders to negotiate favorable renewal terms.
• Maintain a detailed calendar of upcoming renewals and communicate deadlines to relevant teams.

Account Coordination

• Serve as the primary point of contact between the IT department and business units for application-related activities.
• Assist in the setup, maintenance, and auditing of user accounts to ensure proper access controls.
• Align application access with business needs while adhering to security and compliance standards.

License Management

• Maintain accurate records of software licenses, ensuring compliance with vendor agreements and company policies.
• Monitor license usage and report any inconsistencies to senior IT staff.
• Assist in the procurement process for new licenses and renewals, ensuring alignment with budgetary and operational requirements.

Documentation and Reporting

• Update and maintain documentation related to software renewals, account setups, and license management.
• Generate and distribute reports on application usage, renewal schedules, and compliance status.
• Contribute to the development of user guides and training materials to support end-users.

What We Need

• Currently pursuing a degree in Information Technology, Computer Science, Business Administration, or a related field.
• Foundational knowledge of IT systems, software applications, and business processes.
• Proficiency in Microsoft Office Suite, particularly Excel, for data tracking and reporting.
• Familiarity with IT service management tools (e.g., Jira) and basic understanding of software licensing is a plus.
• Analytical abilities to assess license usage and manage renewals effectively

What You'll Need to Succeed

• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent communication skills, both verbal and written.
• Attention to Detail: Precision in managing renewals, accounts, and licenses is critical to avoid compliance issues and ensure smooth operations.
• Proactive Attitude: Ability to anticipate and address potential issues before they become problems.
• Team Collaboration: Willingness to work closely with IT colleagues and business stakeholders to achieve shared goals.
• Learning Mindset: Eagerness to learn about application management, IT operations, and best practices in software licensing.