IT Support Administrator - CONSOL Energy

**Position Summary

**¨NBSP;

Touchstone Advanced Composites is seeking a dedicated and technically proficient IT Support Administrator to join our dynamic team. This is an entry-level position ideal for candidates with basic IT knowledge and a passion for solving technical issues. This role is essential to ensuring our IT infrastructure runs smoothly and efficiently, supporting both our employees and business operations.

Touchstone Advanced Composites is a leading innovator and manufacturer of composite tools and parts for the aerospace industry.

Our commitment to excellence and cutting-edge technology drives our success. We foster a collaborative and inclusive work environment where every team member can contribute to our shared goals. Join us and be a part of a company that values innovation, quality, and teamwork.

**Target Responsibilities

**

• Accept, embrace, and promote the following Core Values of CONSOL Energy: Safety, Compliance & Continuous Improvement

• Provide first-level support for IT-related issues, including hardware, software, and network troubleshooting.

• Install, configure, and maintain computer systems, software, and peripherals.

• Assist with the setup and maintenance of user accounts, permissions, and passwords.

• Monitor and respond to support requests via the helpdesk system in a timely and efficient manner.

• Perform routine maintenance tasks, such as system updates, backups, and security checks.

• Support the IT team in implementing new technologies and projects.

• Maintain accurate documentation of IT procedures, configurations, and user guides.

• Ensure compliance with company IT policies and procedures.

• Assist in training employees on basic IT skills and best practices.

• Participate in the design and implementation of IT processes, policies, and procedures to improve efficiency and security.

• Assist with the implementation of CMMC (Cybersecurity Maturity Model Certification) requirements.

**Required Skills and Experience

**

• Bachelor's degree in Information Technology, Computer Science, or a related field with less than 2 years of IT support experience.

• In lieu of a degree, two plus years of hands-on experience with systems, network, and infrastructure administration.

• Basic knowledge of IT systems, networks, and troubleshooting.

• Ability to handle and resolve escalated network and server support issues independently and with minimal supervision.

• Ability to multi-task and manage priorities effectively, proactively, and independently to meet stakeholder needs and related IT deadlines.

• Proficiency with Windows operating systems and Android tablets.

• Familiarity with common office software applications (e.g., Microsoft Office Suite).

• Comfortable with learning and supporting new engineering software as required by new contracts.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Effective interpersonal skills with strong oral communication abilities.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

You should be proficient in:

• IT Equipment (Servers, Networks, Telecom, Cloud)
• IT Infrastructure Hardware Experience