IT Support Analyst - Andrew Murtagh

Role: IT Support Analyst

Location: Fife, WA - onsite

Annual Salary: $58K-62K

Job Responsibilities:

• Provide technical support to users through phone, email, chat, or in-person interactions.
• Identify, diagnose, and resolve issues related to hardware, software, and network connectivity.
• Install, configure, and maintain computer systems and software applications.
• Assist users with step-by-step troubleshooting, escalating complex issues to relevant teams when necessary.
• Document technical inquiries, incidents, and resolutions for reference and reporting.
• Collaborate with other IT team members to tackle advanced technical problems.
• Stay informed on emerging technologies and industry developments to enhance support services.
• Perform regular maintenance tasks, including updates, patches, and system health checks.
• Provide user training and technical assistance as required.
• Ensure data security and confidentiality in all interactions.

Qualifications:

• Experience in technical support or a related role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong verbal and written communication skills.
• Excellent customer service skills and ability to manage stressful situations effectively.
• Familiarity with remote desktop applications and help desk software.
• Solid knowledge of computer systems, networks, and peripherals.
• Relevant certifications (e.g., CompTIA A+, Microsoft certifications) are a plus.
• Ability to work independently and as part of a team in a dynamic environment.
• Willingness to work flexible hours, including evenings and weekends, when needed.
• Bachelor's degree in computer science, information technology, or a related field is preferred but not required.
• Experience with specific software or operating systems (e.g., Windows, macOS).
• Basic understanding of cybersecurity principles and practices.
• Familiarity with mobile devices and mobile device management (MDM) solutions.
• Ability to travel up to 20% of the time.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• On-call availability
• Weekends as needed

Education:

• Bachelor's degree (Required)

License/Certification:

• MCTS (Required)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.