IT Support Analyst for Lab Systems - TechDigital

• Pharma / Lab applications support experience.
• GMP, GDP, Data integrity knowledge
• Operational support experience, ITIL knowledge
• Analyzing, troubleshooting issues in lab environment
• LabX / working with lab instruments

Job Description:

• Worked in Pharma / Lab applications
• Should have GMP, GDP, Data integrity knowledge
• Perfer working or interacted with Mettler instruments
• Experience in SNOW: Request Management, Incident Management, Knowledge Management, Problem Management, Disaster Recovery, System Monitoring, System Maintenance
• Manage tickets requiring interaction with vendor, Tier 3 (Mettler Toledo)
• Mettler to perform upgrades and patches (e.g. MR and PR releases) coordinating activities through AMS per
• AMS to understand and coordinate with infrastructure teams for unplanned infrastructure outages
• Work on integration with LIMS systems.
• Project Team and PT-HCL will provide KT as defined by RMO process
• Disaster Recovery (e.g. Testing) and backup activities
• Support to field How-To questions based on Lab X work instructions and job aids
• Must have working knowledge of the process to effectively troubleshoot incidents