IT Support Analyst I - Tech Providers Inc.

IT Support Analyst I
12+ Months Contract
Atlanta, GA (Onsite)
 
Position Objective:

• The resource’s primary responsibility will be to provide first level IT Helpdesk support for Food and Beverage Client IT This position provides telecommunication, desktop hardware and software support that includes installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting. The resource will be required to have a deep understanding of IT support tasks with IT experience.
• The resource will also be tasked to support A/V needs in the facility. He/She will be a first level technical support resource. The resource will be required to work flexible schedules to meet the demands of the Porsche Experience Center events.

 
Primary Responsibilities:
Provide technical support for end-user computers (Client) and mobile devices (iPhone/iPad)
• Provide first level support for all IT related issues
• Work across multiple IT support Groups
• Assist in the developing and deploying of computer images for laptop and desktop systems
• Support the set-up and maintenance of all end user hardware and software
• Assist in the support of all IOS wireless devices
• As assigned, completely configure, test and install files, applications and printers
• Record and resolve or escalate incoming support requests in various ticket tracking tools
• Work with telecommunications provider in the support of audio conferencing
• Assist with audio and visual support for Porsche Experience Center events, when required
• Track various IT assets with software/hardware tracking system(s)
• Transport, pack and unpack IT related equipment for installation or shipment
• Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
• Ensure Security policy is followed in regard to systems access
• Unlock user accounts and reset user passwords
• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats

Qualification:
• Certificate or degree in a technical field or equivalent
• Industry relevant training (CTS) or technical courses strongly desired

Experience Required
• 4+ years experience in Information Technology helpdesk support
• Apple IOS Computers and Devices
• Windows OS Computers