IT Support Analyst - (Manufacturing) - Nesco Resource, LLC
WILMINGTON, DE 19803
About the Job
JOB DESCRIPTION:
- Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
- Provides end user support for installation of manufacturing applications.
- Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
-Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
- Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
- Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
- Work with vendors involving business specific applications to manage and implement within the environment.
- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
- Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
- Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
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Understands key components of *** network, servers, PCs and other devices and can integrate systems to create business solutions.
End User Device support:
• End user support and customer service experience
• Experience with Windows 7, Windows 10 deployment and troubleshooting
• Printers, Scanners, Label Printers
• Office 2016, Office 365, SharePoint
• Manage requests and incidents in a service desk portal
Network Administration:
• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting
Applications:
• Experience with Server and desktop integrated applications
this is an onsite role only!
Qualifications:
• Associate's or bachelor's degree in Information Technology, Computer Science, or related field or comparable experience.
• Minimum of three (3) years of IT Support experience
• Well versed with computer hardware and accessories
• Well versed with Microsoft operating systems. Windows 7 & Windows 10.
• Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
• Familiarity with Audio/Video conferencing through Microsoft TEAMS
• Effective communication skills, both oral and written.
• Ability to quickly adapt and learn applications in use in the environment.
• Ability to perform high-level troubleshooting and problem solving.
• Ability to effectively document resolutions.
• Able to interact with executive level end users.
• Basic understanding of network installation and support
• Ability to multi-task and work collaboratively
Desirable Experience/Attributes:
• Previous experience working with Information Technology organizations
• Familiar with ServiceNow
• Works well and collaboratively with others
• Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)
• Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)
this is an onsite role only!
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
- Provides end user support for installation of manufacturing applications.
- Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
-Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
- Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
- Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
- Work with vendors involving business specific applications to manage and implement within the environment.
- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
- Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
- Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
----------------------------
Understands key components of *** network, servers, PCs and other devices and can integrate systems to create business solutions.
End User Device support:
• End user support and customer service experience
• Experience with Windows 7, Windows 10 deployment and troubleshooting
• Printers, Scanners, Label Printers
• Office 2016, Office 365, SharePoint
• Manage requests and incidents in a service desk portal
Network Administration:
• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting
Applications:
• Experience with Server and desktop integrated applications
this is an onsite role only!
Qualifications:
• Associate's or bachelor's degree in Information Technology, Computer Science, or related field or comparable experience.
• Minimum of three (3) years of IT Support experience
• Well versed with computer hardware and accessories
• Well versed with Microsoft operating systems. Windows 7 & Windows 10.
• Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
• Familiarity with Audio/Video conferencing through Microsoft TEAMS
• Effective communication skills, both oral and written.
• Ability to quickly adapt and learn applications in use in the environment.
• Ability to perform high-level troubleshooting and problem solving.
• Ability to effectively document resolutions.
• Able to interact with executive level end users.
• Basic understanding of network installation and support
• Ability to multi-task and work collaboratively
Desirable Experience/Attributes:
• Previous experience working with Information Technology organizations
• Familiar with ServiceNow
• Works well and collaboratively with others
• Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)
• Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)
this is an onsite role only!
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Source : Nesco Resource, LLC