IT Support Analyst - Insight Global
Santa Clara, CA
About the Job
Job Description
Responsibilities
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Follows standard operating procedures.
Supports troubleshooting efforts to identify routine problems.
Provides first level support to resolve problems with products, applications, and devices.
Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
Assists with processing incoming requests.
Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources. Contributes to the knowledge repository for routine technical support.
Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
Completes routine technical tasks assigned by more senior personnel.
Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel
PR: $21 - $25 p/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Necessary Skills
· 6+ months of experience in IT or a related field
· 6+ months of experience in operating system or software application troubleshooting (e.g. root cause analysis, debugging) Plusses
Bachelor's degree in an IT related field null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Responsibilities
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Follows standard operating procedures.
Supports troubleshooting efforts to identify routine problems.
Provides first level support to resolve problems with products, applications, and devices.
Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
Assists with processing incoming requests.
Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources. Contributes to the knowledge repository for routine technical support.
Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
Completes routine technical tasks assigned by more senior personnel.
Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel
PR: $21 - $25 p/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Necessary Skills
· 6+ months of experience in IT or a related field
· 6+ months of experience in operating system or software application troubleshooting (e.g. root cause analysis, debugging) Plusses
Bachelor's degree in an IT related field null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Source : Insight Global