IT Support and Audiovisual Services - Inter-American Development Bank
Washington D.C., WA
About the Job
Inter-American Development Bank
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
IDB Invest is seeking a Corporate Services position to cover IT Support and Audiovisual services. The position requires a highly motivated, versatile, and well-rounded candidate with strong technical and communications skills to resolve escalated incidents and issues associated with the Information Technology platform in service of the Managerial/Executive Team and organize IT technical support for 600+ local and remote users.
What you'll do:
Provides IT support and advise on end user devices and solutions for Senior Management Team in IDB Invest
Organize the logistics for the day-to-day activities of local IT Team ensuring all the requests and reported issues resolved in a timely and quality manner.
Ensuring all the requests and reported issues are taken care of on a timely and quality manner.
The employee works in close liaison with the IT specialists on the region and other support groups to maintain functionality and provide solutions to the end users and will be responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets for other support group.
This position also takes care of the asset management, ensuring assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. This role also involves providing training on new tools and equipment for the end users.
Implement and maintain services offered on the IT catalog platform. Also, the position will define new workflows and/or modify the existing ones in the ticketing system to make sure tickets are being routed through the appropriate escalation path.
AV services: Manages the production of both live and recorded materials. The primary area of responsibility is the technical direction (video switcher and camera operation in a live environment, lighting, editing, technical directing, live audio mixing, video playback, graphics, AV equipment maintenance, and other associated activities in the production of an event), record and/or transmit live programming and other special show, events, and projects, either alone or under direction. Makes sure conference rooms and screens on the VIP user offices are properly maintained and operational.
What you will need
· Education: Bachelor's degree (or equivalent advanced degree) in Computer Science, Information Technology, Information Systems, or related quantitative field relevant to the responsibilities of the Associate role.
· Experience: At least 5 years of progressive work experience:
o Hands-on work on at least one Service Management tool like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
o Communicating with Managerial/Executive teams regarding IT Support needs and solutions.
o Supporting Windows, iOS, MacOS, operating system command line and applications in an enterprise environment.
o Audio and video production tools such as laptops, video switchers, professional digital cameras, professional audio and video processing equipment, wireless microphones, intercom, and related components.
o Experience with Video Conference equipment and control systems, including Microsoft Teams and Zoom.
o Equipment testing and troubleshooting associated with hardware, software, or programming functions within the AV environment
o Live Events streaming with OBS or similar software.
· Languages: Proficiency in English and one of the other Bank official languages (Spanish, French, or Portuguese) is required.
Key skills
· Learn continuously.
· Collaborate and share knowledge.
· Focus on clients.
· Communicate and influence.
· Innovate and try new things.
Requirements
Citizenship: No requirements
Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration
International: International staff contract, 36 months initially, renewable upon mutual agreement.
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:
· A competitive compensation package.
· Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender- neutral parental leave
· Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program that covers medical, dental, vision, preventive care, and prescription drugs.
· Pension plan: defined benefit pension plan that provides financial security and supports employees in planning for their future.
· We help with relocation and visa applications for you and your family when it applies.
· Hybrid and flexible work schedules
· Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for employees.
· Development support: We offer tools to boost your professional profile such as mentoring, 1:1 professional counseling, training, and learning opportunities, language classes, and mobility options, among others.
· Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, Spouse Career Program, and others.
Our culture
At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try innovative approaches without fear, and where they are accountable and rewarded for their actions.
Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at diversity@iadb.org to request reasonable accommodation to complete this application.
Our Human Resources Team reviews carefully every application.
About the IDB Group
The IDB Group, composed of the Inter-American Development Bank (IDB), IDB Invest, and the IDB Lab offers flexible financing solutions to its member countries to finance economic and social development through lending and grants to public and private entities in Latin America and the Caribbean.
About IDB Invest
IDB Invest, a member of the IDB Group, is a multilateral development bank committed to promoting the economic development of its member countries in Latin America and the Caribbean through the private sector. IDB Invest finances sustainable companies and projects to achieve financial results and improve economic, social, and environmental development in the region. With a portfolio of $16.3 billion in asset management and 394 clients in 25 countries, IDB Invest provides innovative financial solutions and advisory services that meet the needs of its clients in a variety of industries.
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Sector: Nonprofit/Community/Social Services/International Cooperation
Role: Other
Working hours (%): 80-100% / 100%
Job type: Staff (Permanent and Fixed Term)
