IT Support - Academy Of Scholars

The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support.

The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision.

*****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks

Duties & Responsibilities

• Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems

• Ensure all documentation is properly maintained and updated in a timely manner.

• Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters.

• Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points.

Expectations

• Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems.

• Strong verbal and written communication skills.

• Must be customer service and detail oriented.

Qualifications

• Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment.

Experience

• Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks.

• Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus)

• Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus.

• Microsoft Office 365 (Teams is a Plus)

• Server Hardware

• Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management

Certification: 

• Apple or Microsoft Technology and/or CompTIA certification(s) preferred

• Google Admin Certification or equivalent experience preferred

Education:

• BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience

Experience: 

• A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments
• Working in academic environment: 2 years (Preferred)
• Administering Chromebook: 2 years (Preferred)
• Apple/Mac device: 2 years (Preferred)
• Google Education: 2 years (Preferred)
• Mobile Device Management: 2 years (Preferred)
• WordPress: 2 years (Preferred)

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