IT Support Engineer II - ZoomInfo Technologies LLC
Waltham, MA
About the Job
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
We are looking for a highly skilled, experienced, and motivated IT Support Engineer II to grow the on-site Information Technology team in our Waltham office. The IT Support Engineer will be responsible for providing Corporate IT support for the company. You will interact daily with employees at all levels of the organization.
This individual will join the global Corporate IT team of a rapidly expanding organization with global locations. The ideal candidate is an experienced practitioner who is goal-oriented and strives to exceed expectations.
What you'll do:
- Ability to resolve issues related to printing, desktop hardware, and connectivity issues
- Provide support onsite and remote global locations.
- Ability to work with a ticketing system and provide quality updates to internal customers and internal teams.
- Able to field escalations from Tier 1 and apply advanced troubleshooting to resolve.
- Ability to solve complex support tickets.
- Follow standard help desk procedures and recommend changes for continuous improvement.
- Install, make changes and repair computer hardware and software
- Follow-up with employees to ensure issues are resolved
- Provide employee customer assistance.
- Identify and escalate situations requiring urgent attention, able to redirect problems to appropriate resources.
- Handle user access requests within security guidelines.
- Configure and deploy laptops in a managed environment.
- Identify computers that are in need of replacing.
- Log all help desk interactions in the ticketing system.
- Expand our ever improving automated helpdesk BOT system
- Working across time zones
- Responding to crisis situations in a timely manner
- Meet team performance requirements
- Others duties as assigned
What you'll bring:
Core skills
- Problem-solving
- Customer service skills
- Team player
- Professionalism
- Attention to detail
- Adaptability
- Quick learner, thorough, accurate, organized, and productive
- Comfortable working in a fast-paced environment
- Must be highly motivated with the ability to self-start, prioritize, multi-task and work in a team setting
- Oral and written communication skills
- Ability to work in English
Relevant Experience
- Proven 3+ years working experience in Information Technology in a corporate environment
- Strong computer skills and interest
- Experience in supporting both Windows and Mac
- Hands-on experience supporting Zscaler client and SSL issues
- IT Customer service experience
- Experience with collaboration tools ex: G Suite, Slack, ServiceNow, Okta and Zoom.us
- Strong troubleshooting and problem analysis
- Relevant certifications.
This position is on-site in our Waltham office 5 days/week.
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Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.