IT Support Engineer at Anthropic
San Francisco, CA
About the Job
About AnthropicAnthropic’s mission is to create reliable, interpretable, and steerable AI systems
We want AI to be safe and beneficial for our users and for society as a whole
Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role:We are looking for an experienced IT Support Engineer, who will resolve technical issues, automate processes, configure A/V and network hardware, and implement security best practices
Successful candidates will have excellent communication skills, attention to detail, and the ability to prioritize competing requirements
You will join a rapidly growing startup, gaining practical experience and developing your skills, while enabling the organization to continue to scale.Responsibilities:Diagnose and resolve IT incidents and requests, while creating helpful documentationConfigure and troubleshoot networks, audio/video equipment, and security systemsOnboard and offboard employees, while streamlining/automating processesConfigure the mobile device management platform to improve security and end user experienceConduct security awareness trainingBe able to be onsite at least 50% of time You may be a good fit if you:Have experience or interest in cybersecurity or physical security controlsBe able to create technical documentation and train end usersBe familiar with compliance frameworks like SOC 2 or HIPAAStrong candidates may also have experience with:Have experience with cloud platforms like AWS, GCP, or AzureHave supported business continuity planning or data loss preventionHave experience building custom automation between various toolsDeadline to apply: None
Applications will be reviewed on a rolling basis. The expected salary range for this position is:Annual Salary:$170,000—$220,000 USDLogisticsLocation-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
However, some roles may require more time in our offices.Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate
But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.We encourage you to apply even if you do not believe you meet every single qualification
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work
We think AI systems like the ones we're building have enormous social and ethical implications
We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.Compensation and Benefits*Anthropic’s compensation package consists of three elements: salary, equity, and benefits
We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.Equity - For eligible roles, equity will be a major component of the total compensation
We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.US Benefits - The following benefits are for our US-based employees:Optional equity donation matching.Comprehensive health, dental, and vision insurance for you and all your dependents.401(k) plan with 4% matching.22 weeks of paid parental leave.Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!Stipends for education, home office improvements, commuting, and wellness.Fertility benefits via Carrot.Daily lunches and snacks in our office.Relocation support for those moving to the Bay Area.UK Benefits - The following benefits are for our UK-based employees:Optional equity donation matching.Private health, dental, and vision insurance for you and your dependents.Pension contribution (matching 4% of your salary).21 weeks of paid parental leave.Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!Health cash plan.Life insurance and income protection.Daily lunches and snacks in our office.* This compensation and benefits information is based on Anthropic’s good faith estimate for this position as of the date of publication and may be modified in the future
Employees based outside of the UK or US will receive a different benefits package
The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.How we're differentWe believe that the highest-impact AI research will be big science
At Anthropic we work as a single cohesive team on just a few large-scale research efforts
And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles
We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science
We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time
As such, we greatly value communication skills.The easiest way to understand our research directions is to read our recent research
This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.Come work with us!Anthropic is a public benefit corporation headquartered in San Francisco
We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
We want AI to be safe and beneficial for our users and for society as a whole
Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role:We are looking for an experienced IT Support Engineer, who will resolve technical issues, automate processes, configure A/V and network hardware, and implement security best practices
Successful candidates will have excellent communication skills, attention to detail, and the ability to prioritize competing requirements
You will join a rapidly growing startup, gaining practical experience and developing your skills, while enabling the organization to continue to scale.Responsibilities:Diagnose and resolve IT incidents and requests, while creating helpful documentationConfigure and troubleshoot networks, audio/video equipment, and security systemsOnboard and offboard employees, while streamlining/automating processesConfigure the mobile device management platform to improve security and end user experienceConduct security awareness trainingBe able to be onsite at least 50% of time You may be a good fit if you:Have experience or interest in cybersecurity or physical security controlsBe able to create technical documentation and train end usersBe familiar with compliance frameworks like SOC 2 or HIPAAStrong candidates may also have experience with:Have experience with cloud platforms like AWS, GCP, or AzureHave supported business continuity planning or data loss preventionHave experience building custom automation between various toolsDeadline to apply: None
Applications will be reviewed on a rolling basis. The expected salary range for this position is:Annual Salary:$170,000—$220,000 USDLogisticsLocation-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
However, some roles may require more time in our offices.Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate
But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.We encourage you to apply even if you do not believe you meet every single qualification
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work
We think AI systems like the ones we're building have enormous social and ethical implications
We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.Compensation and Benefits*Anthropic’s compensation package consists of three elements: salary, equity, and benefits
We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.Equity - For eligible roles, equity will be a major component of the total compensation
We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.US Benefits - The following benefits are for our US-based employees:Optional equity donation matching.Comprehensive health, dental, and vision insurance for you and all your dependents.401(k) plan with 4% matching.22 weeks of paid parental leave.Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!Stipends for education, home office improvements, commuting, and wellness.Fertility benefits via Carrot.Daily lunches and snacks in our office.Relocation support for those moving to the Bay Area.UK Benefits - The following benefits are for our UK-based employees:Optional equity donation matching.Private health, dental, and vision insurance for you and your dependents.Pension contribution (matching 4% of your salary).21 weeks of paid parental leave.Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!Health cash plan.Life insurance and income protection.Daily lunches and snacks in our office.* This compensation and benefits information is based on Anthropic’s good faith estimate for this position as of the date of publication and may be modified in the future
Employees based outside of the UK or US will receive a different benefits package
The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.How we're differentWe believe that the highest-impact AI research will be big science
At Anthropic we work as a single cohesive team on just a few large-scale research efforts
And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles
We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science
We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time
As such, we greatly value communication skills.The easiest way to understand our research directions is to read our recent research
This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.Come work with us!Anthropic is a public benefit corporation headquartered in San Francisco
We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
