IT Support and Help Desk for Managed Services - Computer Corner - Albuquerque

Ideal for Experienced Tech Problem-Solvers Who Crave a Lively Office Environment

START DATE: Monday, October 28, 2024

COMPENSATION: $20-30/hr - Non-Exempt Position ($40K to $60K per year Equivalent) - Non-Exempt Position ($20-$30/hr Equivalent)

Depending on Experience

$40K for 2+ Years of Tier 1 MSP Experience

$50K+ for 2+ Years of Tier 2 MSP Experience

$60K for 5+ Years of Tier 2+ MSP Experience

W-2, non-exempt

SCHEDULE:

Full-time

Monday - Friday

8am-5pm MST

LOCATION: Albuquerque, New Mexico (Jefferson & I-25)

90% At Our Headquarters, 10% Field Work (5hrs/week average)

NOTE: WE ARE AN AGNOSTIC MSP. MICROSOFT TO MAC, WE LOVE THEM ALL!

At Computer Corner, we are committed to advising and supporting clients with trusted tech solutions that work for their unique businesses. We provide support and assistance that ensures data protection and confidence.

We are a close-knit team who like to have fun and geek out over technology (among other nerd things) together. If you have a passion for tech that motivates you to help others understand and leverage it, you're more than likely a fit for our team!

We are currently looking for an Experienced Tier 2 Hero MSP Technician to perform network maintenance and provide exceptional user support that ensures our clients' technology systems operate correctly with minimal interruption.

This role works primarily from our headquarters 90% of the time and only in the field about 10% of the time (5 hours a week average), traveling to customer sites as required via company van or personal vehicle with mileage reimbursement.

Your Day as an Experienced Tier 2 Hero MSP Technician Will Consist of:

• Implementing security measures for computers or information systems
• Analyzing the security of systems, networks, or data
• Resolving computer network problems
• Supporting end users as they adopt security best practices, with a smile!
• Periodic on-site deployment of workstations, printers, and security agents.
• Documenting network-related activities or tasks
• Mentor the "junior" team members

If you're someone who...

• Is tired of working with cherry-pickers OR primarily working in the field
• Craves a fun and unique work environment with fellow tech nerds
• Wants a tech role that will build a bridge to a cybersecurity career

...This is the job for YOU!

Computer Corner Core Values

Team Focused: Our team is quick to jump in and help others, excited to solve problems together, determined to meet company goals, and always ready to laugh and celebrate a job well done.

Heart of a Teacher: Our motto is teach and be teachable, which requires us to be kind and patient in all situations.

Extreme Ownership: We seek excellence in ordinary tasks, own mistakes and apply learnings, and above all else: we do the right thing.

 

Work with Us, Grow with Us

We encourage continuous learning and self-improvement. For some, continuous learning is focused on becoming better versions of their current role. For others, the motivation is professional and personal development to earn the opportunity for promotion and increased responsibility.

Both types of employees are important to the success of Computer Corner and are celebrated accordingly. For someone looking to progress in their role, the Experienced Tier 2 Hero MSP Technician role naturally leads into MSP Team Lead or Service Delivery Manager positions.

NOTE: WE ARE AN AGNOSTIC MSP. MICROSOFT TO MAC, WE LOVE THEM ALL!

Tier 2 Hero MSP Technician Key Responsibilities

1) Knock Out Support Tickets All Day Long

Success Metric: 100% Ticket Acknowledgement as of EOD.

Success Metric: Ticket backlog: closing tickets, both large and small, to keep up with the ticket flow and reduce the average age of tickets.

NOTE: Ticket cherry-pickers need not apply! We need someone who is eager to solve every ticket they come across.

2) Solve End User Tech Issues & Offer Solutions or Additional Support

Success Metric: 6.5 hours of every 8-hour day are attached to progressing through tickets, delivering services, or researching a solution to a wider problem.

3) Deliver a WOW Experience When Delivering Support

Success Metric: Help the team generate high customer feedback scores by encouraging every user to complete a survey.

Success Metric: Help the team consistently exceed SLA expectations - how many tickets did you work that breached SLA?

Our Ideal Experienced Tier 2 Hero MSP Technician Has the Following Characteristics:

• You're a checklist lover
• You have hyperfocus that can be shifted quickly
• Your passion for technology outweighs most things
• You find joy in solving simple and advanced technical problems
• Documenting and organizing things is a natural habit of yours
• Looking for your ideal work family (which is a community of tech nerds!)

NOTE: Cherry pickers need not apply! We are looking for someone to eagerly handle and solve every ticket that comes to them!

 Benefits & Perks:

• Health, dental, and vision insurance
• Simple IRA with 3% company match
• 8 days paid time off and 7 paid holidays
• Employee discount on tech products
• Paid training, including paid certifications -
  e.g., CompTIA IT+ and A+, Microsoft certifications, and hundreds more
• Proactive, ongoing professional and personal development
• An easy-going environment and culture (we all enjoy what we do)
• Birthday celebrations and the occasional potluck, barbecue, or field trip

COMPENSATION: $40K to $50K+ per year - Exempt Position ($20-25/hr Equivalent)

Depending on Experience

$40K for 2+ Years of Tier 1 MSP Experience

$50K+ for 2+ Years of Tier 2 MSP Experience

$60K for 5+ Years of Tier 2+ MSP Experience

OR

$20-$30 per hour - Non-Exempt Position ($40K to $60K per year)

 

APPLICATION PROCESS:

1. Apply online
2. Complete The ALL IN Assessment + Skills Test online within 24 hours of application (Approximately 35 minutes to complete)
3. 30-minute Informal Virtual GTKEO Interview (Approximately 30 minutes)
4. Online Skills Test (Approximately 35-45 minutes to complete)
5. In-Person Deep Dive Interview (Approximately 2 hours)
6. Team Shadow Day "Experience a Day in the Life with Us" (4 hours)