IT Support Instructor (A+, Network+ Curriculum) - Remote - Persevere

IT Support Instructor (A+, Network+ Curriculum) - Remote

Reports To

Program Manager

Who is Persevere?

Persevere is a national nonprofit organization dedicated to empowering justice-involved individuals through innovative workforce development and career preparation support services that give real access to quality employment in the technology industry. Specifically, Persevere provides technology training, career readiness instruction and support, wraparound case management, individualized job-based mentoring, and job placement services for justice-impacted individuals and people who are at risk for justice-involvement. 

Founded by and for people with lived experience with criminal justice, corrections, and poverty, Persevere understands the needs of the justice-impacted population as few organizations can, and our work embodies our commitment to reducing racial inequalities throughout all aspects of society and eliminating disproportionate minority contact and disproportionate minority confinement within the criminal justice system. As we have grown and expanded, we have focused on developing and executing strategies that continue to expand our mission of reducing racial disparities and inequalities, both as part of our work, and as well, our organization's practices regarding diversity, equity, and inclusion (DEI).

Real Hope. Valuable Skills. Meaningful Opportunity.

Job Overview

As an IT Support Instructor, you will play a key role in delivering high-quality instruction in IT fundamentals, preparing students to obtain industry-recognized certifications, including CompTIA A+ and Network+. You will guide learners through hands-on labs, theoretical lessons, and real-world scenarios to build the foundational skills necessary for entry-level IT support roles. Your role involves creating a supportive learning environment, mentoring students, and ensuring their success in mastering the core IT support concepts.

This is a full time, salaried position with excellent benefits including medical, dental, vision, life and disability insurance, matching 401k and generous paid time off.  This position is remote..  

Responsibilities and Duties

• Deliver engaging, comprehensive instruction on the CompTIA A+ and Network+ curriculum, focusing on IT support fundamentals, hardware, networking, troubleshooting, and security concepts.

• Design, plan, and execute hands-on labs that provide students with practical experience in areas such as hardware installation, software configuration, network setup, and problem-solving.

• Evaluate student progress through assessments, quizzes, and lab exercises, providing timely and constructive feedback to ensure understanding and retention of key concepts.

• Support students in preparing for the A+ and Network+ certification exams by offering test-taking strategies, study sessions, and one-on-one guidance.

• Update instructional materials to stay aligned with current industry standards and technology advancements.

• Foster an inclusive classroom environment that encourages participation, critical thinking, and the application of IT knowledge to real-world problems.

• Work closely with curriculum developers and other instructors to improve course content and delivery methods based on student feedback and industry changes.

• Assist students with career advice, emphasizing the job roles, skills, and certifications that lead to successful IT support careers.

• Maintain accurate student records, including attendance, progress, and certification outcomes.

Qualifications

• Strong proficiency and hands-on experience with CompTIA A+ and Network+ content areas, including hardware, networking, operating systems, mobile devices, and troubleshooting techniques.

• CompTIA A+ and Network+ certified (required).

• Previous experience teaching or training individuals in IT support or a related field.

• Strong communication and presentation skills, with the ability to explain complex technical concepts to learners at various skill levels.

• Familiarity with hands-on lab environments, virtual labs, or simulators used for teaching IT support topics.

• Ability to engage students with different learning styles and foster a collaborative, supportive learning atmosphere.

• Problem-solving mindset with a passion for helping students succeed in their certification goals and future careers.

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required with equivalent experience).

We highly value

• Passion for and responsibility to the customer/partner

• Must be self-starting, hardworking and inquisitive

• Leadership through innovation in everything you do

• Passion for what you do and being self-reflective to improve

• Relentless commitment to win

• Personal and corporate integrity