IT Support Manager - DATTCO

We are looking for an emerging or experienced IT Support Manager to oversee the IT support operations of our company. You will be responsible for leading a team of IT support staff, ensuring the smooth and secure functioning of our IT data and communications platforms/equipment, and providing technical guidance and assistance to other departments. Reporting to the VP of Information Technology, this role will work in close collaboration with the department head to continue the modernization of DATTCO’s IT platforms and procedures.

DATTCO is a third-generation, family-owned company that was established in 1924. We are the largest private passenger transportation company in New England with over 2,000 employees operating from 30 locations. Learn more about us at www.dattco.com.

What We Offer:

• Family-oriented culture and team environment
• Room for advancement – we promote from within
• Medical and dental insurance
• Life insurance
• 401k plan with company match
• Paid time off
• Paid holidays
• Flexible spending account

Responsibilities:

• Manage support coverage, delivery, and quality using existing management tools
• Manage IT support staff by recruiting, training, coaching, and evaluating their performance
• Work closely with the VP of IT to design, develop, implement, and coordinate IT policies, procedures, and best practices
• Ensure security of data, network access, and backup systems, and implement appropriate safeguards and protocols
• Select, install, maintain, and upgrade IT equipment and software, and monitor vendors for quality and value
• Troubleshoot and resolve IT issues and requests, and provide technical support to users
• Prepare cost-benefit analyses and budgets for IT projects and initiatives
• Develop planning for and execute IT projects using best fit project management tools
• Stay updated on the latest IT trends and technologies, and recommend improvements and innovations

Requirements:

• Minimum of 5 years of experience in IT roles, including at least 2 years of supervisory or managerial experience
• Hands-on experience with IT systems and equipment, such as servers, networks, hardware, software, and security tools
• Knowledge of IT standards and best practices, such as ITIL, ISO, NIST, and COBIT
• Excellent leadership, communication, and problem-solving skills
• Ability to work under pressure and handle multiple tasks and deadlines
• Demonstrated customer-oriented and service-minded approach

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.