IT Support - TEKsystems

Description:

This role is open to assist their current Desktop Support individual with increasing workload. They want this individual to manage and maintain all level 1 tasks including asset management, imaging, hardware support etc. so their internal resource can focus on level 2 and 3 support

Details:

Oncourse Home Solutions divested from American Water at the end of 2023, and due to increased ticket volumes, they're looking to add headcount to their Naperville location.

Responsibilities on a Day to Day:

- Imaging computers

- Staging equipment

- Working in ITSM tool

- Adding users into Azure AD

- Taking users out of Azure AD

- Basic troubleshooting on end users equipment

This person will also need to be able to Asset Management:

- Inventory assessment and forecasting

- Inventory tracking

- Retrieval of equipment from departed employees

- Recycling

- Entering assets into our ITSM asset inventory

- Mobile phone management and configuration; Apple Business Manager

- Clean incoming equipment and store it appropriately for future use

Skills:

Support, Troubleshooting, Windows 10, Desktop, Help desk, Hardware, Office 365

Top Skills Details:

Support,Troubleshooting,Windows 10,Desktop,Help desk,Hardware,Office 365

Additional Skills & Qualifications:

Must have at least 6 months of hands-on IT support experience

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.