IT Support - Jellyfish

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

IT Support - New York (100% on site) - full time and permanent role

Jellyfish is a unique fusion of tech enthusiasts, creative minds, and data experts, all united to empower brands in their digital journey. Our passion for innovation and commitment to embracing diverse perspectives are at the heart of what we do. We excel at challenging the status quo, reinventing marketing norms, and crafting influential stories that resonate with global audiences. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

The annual salary for this position is $62,000

Reporting to our VP of IT, you will create impact within our global IT team. You will help ensure the smooth operation of our internal IT services, providing internal support to our global Jellyfish community. You will be at the forefront of our commitment to technological excellence, ensuring that our systems and processes are aligned with industry best practices.

Your primary responsibilities will include:

• To provide IT support to all users onsite and globally via our Service Management Tool
• Deliver a high level of customer service when assisting staff in resolving IT issues
• Assess and purchase new and replacement hardware
• Test, troubleshooting and adjusting information systems to operate
• Provide application support for programs such as Microsoft Office, Sage Accounts, GSuite, Adobe Creative Cloud
• To provide 1st - 3rd line IT support to all users onsite and globally via our Service Management Tool
• Manage new starter and leaver process/administration
• Produce and maintain departmental procedures, checklists for tasks and FAQ sheets
• Complete daily checks, such as system backups, network devices and meeting room kit ensuring records of checks are maintained
• Propose new ideas on how to improve departmental processes
• Ensure skill base is kept up to date, including passing any applicable technical exams
• Manage ad-hoc project work,
• Maintain meeting room hardware and provide on-site support for meetings
• Manage the onsite network infrastructure

• Minimum of 2 years of helpdesk experience
• Experience using Microsoft Windows 10 -11 desktop operating systems
• Experience using MacOS desktop operating systems
• Can demonstrate excellent problem-solving skills
• You seek and implement solutions to streamline and automate processes.
• You demonstrate empathy and adapt your approach to connect with individuals from diverse backgrounds and experiences.
• You're good at adapting strategies and plans to navigate unforeseen circumstances.
• When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

Your Growth, Your Way:

• We encourage you to grow your career with one paid day each month for self-development.
• Access the LinkedIn Learning platform with unlimited online courses and videos to boost your knowledge.

Reward:

• You will receive a loyalty salary increase on your Jellyfish anniversary, outside of any promotion or performance related reviews.
• Our annual Bonus Scheme, and Company Performance Bonus ensure your contributions are duly valued.

Family Support:

• Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers to bond with your new family member.
• We provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

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