IT Support Project Analyst - Gardaworld

Job Description

Position Summary

The IT Support Project Analyst is responsible for supporting the Help Desk team by facilitating and coordinating all IT-related equipment for new branch office set up or moves. The IT Coordinator is also responsible for working with GardaWorld’s telecom, printer and ISP vendors to make sure all IT equipment is working and set up properly prior to taking ownership of the branch office.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate and coordinate all IT equipment for standing up a new GardaWorld office or moving an existing GardaWorld office.
• Evaluate, prioritize, and work tickets assigned for setting up a new office or moving an existing office.
• Track IT invoices, making sure they are submitted to the finance team and paid on time.
• Work directly with IT vendors to ensure all work is coordinated and completed on time.
• Acts as a liaison between vendors and technical staff.
• Monitor and track all printer leases for Headquarters and branch offices.
• Update and input IT network equipment in 3rd party applications.
• Prepare IT equipment for configuration by the infrastructure team.
• Performs other duties as assigned

Required Education and Experience

• Associate degree or trade school preferred.
• CompTIA A+ preferred
• 2-3 years of vendor relations
• 1-2 years of working in Jira

Ideal Skills/Qualifications

• Professional, self-motivated, flexible, and able to meet deadlines under a high-volume workload in a fast-paced, constantly changing environment.
• Self-starter and demonstrated the ability to prioritize and manage multiple demands.
• Ability to work effectively as part of a team and interact with all levels of the organization.
• Attention to detail and good organization and communication skills.
• Excellent customer service skills.
• Ability to interpret a variety of instructions in written or verbal form.
• Positive attitude, ethics, and values which support our company’s values, team, environment, and high-performance culture.
• Must successfully pass an extensive background screening, which may include criminal record checks (local, state, and federal), drug test, skills assessment tests, interviews, and personality profile
• Negative result on pre-employment drug screen.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 30 pounds.

Position Type/Expected Hours of Work

This is a full-time position, hourly, non-exempt position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require occasional long hours and weekend work.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.


It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Qualifications

Education