IT Support - Project at TEKsystems

Description:

Looking to bring on a Support Technician to work with their team in Livonia, Michigan as they undergo a 3 year tool supply management vending machine software and network upgrade. This person will be providing support to their field service team as they go upgrade the 11,000 vending machines they support across the automotive racing & manufacturing space. The first phase will be upgrading the user interface on each machine and they will be updating to a proprietary system. During this phase the technician will be dedicated to being the escalation support line to this service via their traditional helpdesk. There is not only a software component to this troubleshooting, but further in phase 2 & 3 it could expand to helping ensure the machines are on the proper network as well. They are looking for folks that know their way around basic troubleshooting of hardware, networking concepts, and experience with software being upgraded that sits on a PC running Windows OS.

With the proprietary nature of much of this software there is a lot of time and resources that will go in to learning and getting trained up on the proprietary aspect as well as deep knowledge bases and documentation from the software creator too.

Skills:

Help desk support, Help desk, Troubleshooting, Windows 10, Windows, Hardware, network, Service desk, Support, Customer service, Technical support, Phone support

Top Skills Details:

Help desk support,Help desk,Troubleshooting,Windows 10,Windows,Hardware,network,Service desk

Additional Skills & Qualifications:

Good soft skills, strong ability and want to learn and become their SME for this project.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.