IT Support - Audacy, Inc.

Overview:

Audacy Sacramento is looking for IT Support!

Responsibilities:

Responsibilities include:

• Installing and configuring desktop computer hardware, software, network connections, and printers.
• Monitoring the ticketing system and autonomously and proactively addressing service issues.
• Providing technical support across the company (this may be in person or over the phone)
• Modifying accounts for users through permissioning change requests.
• Repairing and replacing equipment as necessary
• Implementing new technologies collaboratively in a team environment.

Qualifications:

Technical Skills Required:

Previous experience providing desktop support; 1-3 Years.

• Basic understanding of networking knowledge: LAN/WAN, TCP/IP, Subnetting, DNS, AOIP

Strong working knowledge of desktop technologie as it relates to Google Workspace solutions including: IT Support Ticketing, Zoom VoIP Support Solutions, and other cloud-based collaboration platforms.

Strong Desktop Security Best Practices through managing frequent OS updates, through user experience embellishment, as well as through Audacy's social inter-web channels

Experience with broadcast, or content creation software tools such as Adobe Audition, Audacity, or OBS.

 

• The Ideal Office IT Professional:

Your ability to provide extraordinary customer service through excellent and systematic, but un-scripted problem-solving skills will be paramount to your success. Your attention to detail, great communication skills, and passion for technology will make you a valued team member through being responsive to service issues and requests.  Plus, you're in possession of  an awesome and thoughtful logical process in how you approach problem solving.  You stick to strict work schedules, deadlines, and prioritize your work. Teamwork and collaboration skills are a must.

 

• Other Requirements:

Must be physically able to move heavy computer equipment/boxes, safely climb short ladders without assistance. 

A valid driver’s license, satisfactory completion of a motor vehicle record check, and proof of insurance is required.

    Finally, familiarity with the proper and safe use of small company-provided hand tools.

Additional Information:

Pay Transparency:

The anticipated starting base salary range for California-based individuals expressing interest in this position is $60,000/Yr. to $65,000/Yr.. Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.Audacy offers full time employees with a comprehensive benefits package to include:  health care coordinator, medical, dental, vision, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, vacation, personal, parental, volunteer), 401(k) retirement plan, discounted employee stock purchase, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Important Notes::

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

About Us:

Audacy, Inc. is a leading multi-platform audio content and entertainment company that connects with 200 million consumers. Powered by its exclusive, premium audio content that includes unrivaled leadership positions in news and sports radio, Audacy operates one of the country’s two scaled radio broadcasting groups, a rapidly growing direct-to-consumer digital audio platform, multiple audio networks, a major event business and a leading, award-winning podcast studio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

EEO:

Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.