IT Support at US Tech Solutions, Inc.

Duration: 3-6+ Months Contract with possible extension

Job Description:

Responsibilities:

· Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories.

· Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications.

· Troubleshoot Microsoft patches, corporate software deployments, group policies,

· Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.

· Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.

· Perform IMACD activities within SLAs - PC and peripheral add move change

· Strong understanding and support of shipping & receiving, inventory, and warehousing practices.

· Assist in loading and unloading shipments.

· Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle.

Experience:

· Build and reimage a corporate-issued PC including

· Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications).

· Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).

· Basic skills in scripting and or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.

· Strong initiative, problem-solving, priority-setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity.

· Possess creative ability, credibility, and self-confidence.

· Network+, A+, Linux+ certifications.

Skills:

· Desktop Support, Break/ Fix, Imaging, Refreshing, Network, Networking

Education:

High School or Equivalent experience