IT Support Services Technician, Level I - Convey Health Solutions, Inc.

The IT Support Services Specialist I is a technical position responsible for daily operation, administration, monitoring and maintenance support of local and remote technical applications, computing infrastructure, data network, voice network, and end-user desktop environments. This includes the administration and support of both hardware and software, maintaining and managing applications deployed within the company. Perform a variety of troubleshooting, problem solving and monitoring tasks; log and track help desk requests as a primary user contact. Job functions include: Help Desk Tier I, Network Operations Center analysis, and Site Support desktop services. Also an active team member of cross-functional department with support for directory domain service and security administration, and facilitation of ITIL domains including: incident management, problem management, change management, asset management, configuration management, service level management, and data protection. This position involves fulfillment, maintenance, and administration of service request and ticket systems, infrastructure monitoring systems and tools. The position requires strict adherence to standard operating procedures, standards, and guidelines. Also, responsible for maintaining IT service level performance metrics, dashboards, and reports pertaining to system availability, trouble tickets, and service request activities.

Our Mission

To drive health plan growth and member engagement by leveraging proprietary technology and processes.

Our core values—integrity, teamwork, and compliance—are the foundation upon which we approach the market.

Since 2001, Convey Health Solutions has remained dedicated to solving the biggest challenges that healthcare organizations face. Devoted to our vision to empower excellence, we unite extensive expertise, purpose–built technology, and robust data analytics, to ensure delivery of integrated, end–to-end healthcare solutions that achieve meaningful results for you, our clients.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled