IT Support Specialist - Vantage Point Recruiting

The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required.

Primary Responsibilities:

• Provide desktop computer support.
• Install application updates.
• Troubleshoot and remediate Operating System update failures.
• Remove unsupported or vulnerable software from end users' computers.
• Ensure that all work is documented for future reference.
• Communicate accurate and useful status updates.
• Follow quality standards.
• Attend and participate in team meetings.
• Work in a team environment.

Education and Experience:

• Associates or Bachelor degree preferred or equivalent work experience.
• At least 2 years of similar work experience.
• Understand the installation of software patches and upgrades.
• Understand the use of remote technology and commands.
• • • Strong communication skills; both written and spoken.

Long term contract, potential for permanent position

Must live in commuting distance to Augusta, Maine.

Hybrid: 1 day, every other week, onsite in Augusta, Maine