IT Support Specialist - TEKsystems

Job Title: IT Help Desk Specialist

What’s the role?

Are you passionate about IT and eager to grow your skills? Join our dynamic team as an IT Help Desk Specialist! In this role, you’ll provide essential IT support across our company, helping to maintain and enhance our software, hardware, and network systems. This is a fantastic opportunity for someone with 3-6 months of IT support experience to develop their career in a supportive and innovative environment.

Key Responsibilities:

• Run and Maintain IT Help Desk: Be the go-to person for IT assistance, ensuring smooth operations and quick resolutions.
• System Maintenance: Ensure our business systems are always up and running, and troubleshoot any issues that arise.
• User Support: Respond to queries via phone, email, in person, or remote access, providing top-notch technical assistance.
• Technical Assistance: Help with the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training: Train users on IT systems and processes, and create easy-to-understand training materials.
• Office 365 and SharePoint: Utilize and maintain these essential tools to support our team.
• Customer Service: Deliver excellent customer service to end-users, ensuring their IT needs are met promptly.
• Resource Management: Keep accurate logs of our IT resources, including computers and printers.
• Network Monitoring: Establish and maintain network monitoring to ensure optimal performance.
• Data Management: Facilitate data import, export, and integration as needed.
• Security: Ensure all devices are properly configured and protected, and address any security issues.
• IT Training: Lead IT training sessions to keep our team up-to-date with the latest technologies.
• Collaboration: Work with outsourced IT providers to deliver comprehensive business solutions.
• Continuous Learning: Stay curious and eager to learn new systems and technologies.
• Project Tracking: Keep track of IT priorities and projects, providing regular status updates.
• Innovation: Recommend and implement new software systems to improve our operations.

Top Skills Required:

• Help Desk Support: 3-6 months of experience in a help desk role.
• Windows Support: Experience supporting Windows operating systems.
• Office 365 / SharePoint: Familiarity with Office 365 and SharePoint.

Why Join Us?

• Growth Opportunities: We support your professional development and offer opportunities to advance your career.
• Innovative Environment: Work with the latest technologies and be part of a forward-thinking team.
• Supportive Team: Join a team that values collaboration and mutual support.
• Impactful Work: Make a real difference by ensuring our IT systems run smoothly and efficiently.

Ready to take the next step in your IT career? Apply now and become a key player in our IT team!

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

 Medical, dental & vision 

 Critical Illness, Accident, and Hospital 

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

 Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

 Short and long-term disability 

 Health Spending Account (HSA) 

 Transportation benefits 

 Employee Assistance Program 

 Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.