IT Support Specialist - Stardom Employment Consultants

Job Summary: 

We are seeking a skilled IT Support Specialist to provide technical assistance and support to our end-users. This role involves resolving hardware and software issues and ensuring the smooth operation of our IT infrastructure. The ideal candidate will have excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:

• Offer first-level technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist with the setup and maintenance of user accounts and access permissions.
• Monitor and maintain IT infrastructure, including servers, networks, and security systems.
• Document and track support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to identify and implement improvements.
• Provide training and support to end-users on various software applications and IT procedures.
• Stay current with the latest technology trends and best practices.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field/or equivalent experience.
• Proven 1-2 years of experience as an IT Support Specialist or in a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols, hardware, and software troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (CompTIA A+, Microsoft Certified IT Professional) are a plus.